Compare Diamond relations CRM and NetSuite for Retail - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Diamond relations CRM or NetSuite for Retail?

NetSuite for Retail is more expensive to implement (TCO) than Diamond relations CRM, and NetSuite for Retail is rated higher (96/100) than Diamond relations CRM (84/100). Diamond relations CRM offers users more features (15) than NetSuite for Retail (10).

Looking for the right Jewelry Store POS solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Diamond relations CRM Vs. NetSuite

Diamond relations CRM: Allows your salespeople to close more deals by recording sales related interactions, sharing customer information, and tracking the salesperson’s progress. Diamond Relations captures all customer information into a single system and shares them across the entire company. An opportunity provides information such as their sales stage, the dollar amou...

NetSuite: NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more.   More than 12,000 high-growth and midsized companies and divisions of large enterprises...

Who is more expensive? Diamond relations CRM or NetSuite for Retail?

The real total cost of ownership (TCO) of Jewelry Store POS software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Diamond relations CRM and NetSuite for Retail.

Diamond relations CRM price starts at $35 per user/month , On a scale between 1 to 10 Diamond relations CRM is rated 2, which is much lower than the average cost of Jewelry Store POS software. NetSuite for Retail accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Diamond relations CRM is rated 2, which is much lower than the average cost of Jewelry Store POS software.

Bottom line: NetSuite for Retail is more expensive than Diamond relations CRM.

Which software includes more/better features?

We've compared Diamond relations CRM Vs. NetSuite for Retail based on some of the most important and required Jewelry Store POS features.

Diamond relations CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking, Dashboards, Sales Automation.

NetSuite for Retail: Bar Code Scanning, Credit Card Processing, Customer History, Customer Management, Discounts.

Target customer size

Diamond Relations CRM is especially designed for jewelers and stores selling jewelry exclusively. NetSuite Retail Management Suite is recommended for mid-sized firms as well as for nationwide organizations in the retail sector.