Compare Diamond relations CRM and Smartwerks - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - Diamond relations CRM or Smartwerks?

Diamond relations CRM is more expensive to implement (TCO) than Smartwerks, and Smartwerks is rated higher (86/100) than Diamond relations CRM (84/100). Smartwerks offers users more features (26) than Diamond relations CRM (15). There is a clear winner in this case and it is Smartwerks!

Looking for the right Jewelry Store POS solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Diamond relations CRM Vs. Smartwerksusa Inc.

Diamond relations CRM: Allows your salespeople to close more deals by recording sales related interactions, sharing customer information, and tracking the salesperson’s progress. Diamond Relations captures all customer information into a single system and shares them across the entire company. An opportunity provides information such as their sales stage, the dollar amou...

Smartwerksusa Inc.: A Leading provider of Web-Based Retail Solutions… For thirty years, we have delivered cost-effective on-Site and Web-Based Retail Solutions to specialty retailers across North America from our corporate office in Clearwater, Florida. We are a family-owned company with a staff of professionals dedicated to serving our customers. From the beginning...

Who is more expensive? Diamond relations CRM or Smartwerks?

The real total cost of ownership (TCO) of Jewelry Store POS software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Diamond relations CRM and Smartwerks.

Diamond relations CRM price starts at $35 per user/month , On a scale between 1 to 10 Diamond relations CRM is rated 2, which is much lower than the average cost of Jewelry Store POS software. Smartwerks price starts at $119 per month , When comparing Smartwerks to its competitors, the software is rated 2 - much lower than the average Jewelry Store POS software cost.

Bottom line: Diamond relations CRM cost is around the same cost of Smartwerks.

Which software includes more/better features?

We've compared Diamond relations CRM Vs. Smartwerks based on some of the most important and required Jewelry Store POS features.

Diamond relations CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking, Dashboards, Sales Automation.

Smartwerks: Email Marketing, Accounting Management, Bar Code Scanning, Customer History, Customer Management.

Target customer size

Diamond Relations CRM is especially designed for jewelers and stores selling jewelry exclusively. Smartwerks is specifically designed to help small and mid-sized retailers and wholesalers.