Diamond relations CRM Vs Smartwerks (Jun 2021)

Shlomi LaviShlomi Lavi / Jun 07, 2021

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Bottom Line: Which is Better - Diamond relations CRM or Smartwerks?

Diamond relations CRM is more expensive to implement (TCO) than Smartwerks, Smartwerks is rated higher (86/100) than Diamond relations CRM (84/100). Smartwerks offers more features (26) to their users than Diamond relations CRM (15). There is a clear winner in this case and it is Smartwerks!

Looking for the right Jewelry Store POS solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Diamond relations CRM compares with Smartwerksusa Inc.?

Diamond relations CRM: Allows your salespeople to close more deals by recording sales related interactions, sharing customer information, and tracking the salesperson’s progress. Diamond Relations captures all customer information into a single system and shares them across the entire company. An opportunity provides information such as their sales stage, the dollar amou...

Smartwerksusa Inc.: A Leading provider of Web-Based Retail Solutions… For thirty years, we have delivered cost-effective on-Site and Web-Based Retail Solutions to specialty retailers across North America from our corporate office in Clearwater, Florida. We are a family-owned company with a staff of professionals dedicated to serving our customers. From the beginning...

Who's more expensive? Diamond relations CRM or Smartwerks?

The real total cost of ownership (TCO) of Jewelry Store POS software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Diamond relations CRM and Smartwerks.

Diamond relations CRM price starts at $550 per user/month , on a scale between 1 to 10 Diamond relations CRM is rated 2, which is much lower than the average cost of Jewelry Store POS software. Smartwerks price starts at $119 per month , when comparing Smartwerks to their competitors, the software is rated 2 - much lower than the average Jewelry Store POS software cost.

Bottom line: Diamond relations CRM cost is around the same cost of Smartwerks.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Diamond relations CRM Vs. Smartwerks based on some of the most important and required Jewelry Store POS features. Diamond relations CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking, Dashboards, Sales Automation. Smartwerks: Email Marketing, Accounting Management, Bar Code Scanning, Customer History, Customer Management.

Target customer size

Diamond Relations CRM is especially designed for jewelers and stores selling jewelry exclusively. Smartwerks is specifically designed to help small and mid-sized retailers and wholesalers.

Diamond relations CRM

ITQlick rating
(5/5)

starts at $550 per user/month

Diamond Relations CRM is a web-based software tool for customer relationship management (CRM) designed for jewelers and jewelry retailers. Its main modules include marketing automation, sales automation and col...

Categories: Complaint Management, Customer Relationship Management, Customer Loyalty, Customer Service.

Smartwerks

ITQlick rating
(4.5/5)

starts at $119 per month

Smartwerks is a cloud-based Point of Sale software with inventory and accounting solutions. It provides users with a platform where they can sell their products faster, optimize their inventory, reward customer...

Categories: Sales, Retail & POS, Cell Phone Store POS, Florist POS Systems, Furniture Store POS.

Compare specifications

Compare features

Diamond relations CRM: 15 Features

Campaign Dashboard
Contact Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Sales Automation
Sales Forecasting
Sales Reports
Contact History
Contact Management
Contact Scheduler
Lead Tracking
Sales and CRM Integration

Smartwerks: 26 Features

Email Marketing
Accounting Management
Bar Code Scanning
Customer History
Customer Management
Employee Management
Inventory Management
Multiple Payment Forms
Price Lookup
Print Receipt
Reporting
Returns
Accounting Management
Bar Code Scanning
Customer History
Customer Management
eCommerce
Gift Cards
Inventory Management
Multiple Payment Forms
Price Lookup
Print Receipt
Reporting
Returns
Sales Commissions
Store Credit
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Diamond
ITQlick rating
5/5
Score
84/100
Pricing
3/10
License pricing
$550 per user/month
Functionality
30
Compare
Smartwerks
ITQlick rating
4.5/5
Score
86/100
Pricing
2.6/10
License pricing
$119 per month
Functionality
43
Ace
ITQlick rating
4.5/5
Score
88/100
Pricing
5.2/10
License pricing
$675 per license
Functionality
24
Review
BusinessMind
ITQlick rating
3/5
Score
83/100
Pricing
6.2/10
License pricing
$195 per month
Functionality
23
Jagged
ITQlick rating
3.8/5
Score
81/100
Pricing
5/10
License pricing
Pricing not available
Functionality
4
Review
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.