Compare Digital Business Transformation and LiveAgent - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - Digital Business Transformation or LiveAgent?

Digital Business Transformation is more expensive to implement (TCO) than LiveAgent, and Digital Business Transformation is rated higher (82/100) than LiveAgent (80/100). LiveAgent offers users more features (5) than Digital Business Transformation (0).

Looking for the right Workflow Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Interfacing Vs. Quality Unit

Interfacing: Interfacing is the global leader in business transformation, empowering organizations to efficiently govern business complexity through business process management software and quality management solutions.

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

Who is more expensive? Digital Business Transformation or LiveAgent?

The real total cost of ownership (TCO) of Workflow Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Digital Business Transformation and LiveAgent.

Digital Business Transformation accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Digital Business Transformation Suite is rated 6, which is similar to the average cost of Workflow Management software. LiveAgent price starts at $15 per agent/month , When comparing LiveAgent to its competitors, the software is rated 2 - much lower than the average Workflow Management software cost.

Bottom line: Digital Business Transformation is more expensive than LiveAgent.

Which software includes more/better features?

We've compared Digital Business Transformation Vs. LiveAgent based on some of the most important and required Workflow Management features.

Digital Business Transformation: We are still working to collect the list of features for Digital Business Transformation.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

Target customer size

Digital Business Transformation's typical customers include: Small, medium and large size businesses, Customers of the software include businesses of all sizes and a wide range of types.