Dispatch Vs Mhelpdesk

Shlomi LaviShlomi Lavi / Oct 26, 2021

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Bottom Line: Which is Better - Dispatch or Mhelpdesk?

Mhelpdesk is more expensive to implement (TCO) than Dispatch, Dispatch is rated higher (96/100) than Mhelpdesk (95/100). Mhelpdesk offers more features (15) to their users than Dispatch (5).

Looking for the right Field Service solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How DispatchTrack compares with Mhelpdesk?

DispatchTrack: DispatchTrack provides Field management and mobile resource management solutions for the Delivery and Service Industries.

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Who's more expensive? Dispatch or Mhelpdesk?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Dispatch and Mhelpdesk.

Dispatch price Starting from $49 per month , on a scale between 1 to 10 Dispatch is rated 2, which is much lower than the average cost of Field Service software. Mhelpdesk price starts at $30 per month , when comparing Mhelpdesk to their competitors, the software is rated 6 - similar to the average Field Service software cost.

Bottom line:Mhelpdesk is more expensive than Dispatch.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Dispatch Vs. Mhelpdesk based on some of the most important and required Field Service features. Dispatch: Dashboard, Mobile Access, Billing & Invoicing, Scheduling, Field Service. Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

Customers of the software chiefly include small and medium businesses. MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.

Dispatch

ITQlick rating
(4/5)

Starting from $49 per month

Dispatch Field Service software is a cloud-based field service management solution designed for several industries such as health, furniture & appliance, and consumer services. The solution helps the user sched...

Categories: Billing & Invoicing, Digital Signature, Payment Processing, Field Service.

Mhelpdesk

ITQlick rating
(4.3/5)

starts at $30 per month

MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place. MHelpdesk...

Categories: Accounting & Finance, Billing & Invoicing, CRM, Complaint Management, Help Desk.

Compare specifications

Compare features

Dispatch: 5 Features

Dashboard
Mobile Access
Billing & Invoicing
Scheduling
Field Service

Mhelpdesk: 15 Features

Billing and Invoicing
Customer Survey
Document Management
Knowledge Base/FAQ
Mobile Integration
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Barcode Scanning
Customizable Fields
Customizable Reports
Mobile Access
Work Order Management
Contributor Tracking
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Dispatch
ITQlick rating
4/5
Score
96/100
Pricing
2/10
License pricing
Pricing not available
Functionality
14
Compare
Mhelpdesk
ITQlick rating
4.3/5
Score
95/100
Pricing
6/10
License pricing
$30 per month
Functionality
40
Jobber
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$29 per month
Functionality
23
Review
HouseCall
ITQlick rating
4.7/5
Score
98/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
31
ServiceTitan
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$145 per technician/month
Functionality
22
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.