Compare Dispatch and Service Autopilot - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Dispatch or Service Autopilot?

Service Autopilot is more expensive to implement (TCO) than Dispatch, and Dispatch is rated higher (96/100) than Service Autopilot (94/100). Service Autopilot offers users more features (8) than Dispatch (5).

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

DispatchTrack Vs. BACKTELL

DispatchTrack: DispatchTrack provides Field management and mobile resource management solutions for the Delivery and Service Industries.

BACKTELL: Unlike the typical software or marketing company, we actually use our own technology solutions to run our field service companies. In the beginning, we built our software in house because we couldn't find a solution in the market place that delivered what we needed. Our in-house solutions performed well. Very well. Once our companies were run...

Who is more expensive? Dispatch or Service Autopilot?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dispatch and Service Autopilot.

Dispatch price starts at $99 per month , On a scale between 1 to 10 Dispatch is rated 2, which is much lower than the average cost of Field Service software. Service Autopilot price starts at $47 per month , When comparing Service Autopilot to its competitors, the software is rated 2 - much lower than the average Field Service software cost.

Bottom line: Dispatch cost is around the same cost of Service Autopilot.

Which software includes more/better features?

We've compared Dispatch Vs. Service Autopilot based on some of the most important and required Field Service features.

Dispatch: Dashboard, Mobile Access, Billing & Invoicing, Scheduling, Field Service.

Service Autopilot: Mobile Access, Billing & Invoicing, Call Center, Payroll, Scheduling.

Target customer size

Customers of the software chiefly include small and medium businesses. The software has specifically been designed for the needs of small and medium sized businesses.