Dispatch Vs ServiceTitan

Shlomi LaviShlomi Lavi / Dec 19, 2021

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Bottom Line: Which is Better - Dispatch or ServiceTitan?

ServiceTitan is more expensive to implement (TCO) than Dispatch, ServiceTitan is rated higher (97/100) than Dispatch (96/100). ServiceTitan offers more features (7) to their users than Dispatch (5).

Looking for the right Field Service solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How DispatchTrack compares with ServiceTitan?

DispatchTrack: DispatchTrack provides Field management and mobile resource management solutions for the Delivery and Service Industries.

ServiceTitan: Based in Los Angeles, ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, marke...

Who's more expensive? Dispatch or ServiceTitan?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Dispatch and ServiceTitan.

Dispatch price Starting from $49 per month , on a scale between 1 to 10 Dispatch is rated 2, which is much lower than the average cost of Field Service software. ServiceTitan price starts at $145 per technician/month + $800 one-time setup cost , when comparing ServiceTitan to their competitors, the software is rated 4 - lower than the average Field Service software cost.

Bottom line:ServiceTitan is more expensive than Dispatch.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Dispatch Vs. ServiceTitan based on some of the most important and required Field Service features. Dispatch: Dashboard, Mobile Access, Billing & Invoicing, Scheduling, Field Service. ServiceTitan: Mobile Access, Billing & Invoicing, Enterprise Resource Planning, Employee Scheduling, Scheduling.

Target customer size

Customers of the software chiefly include small and medium businesses. The software is a valuable solution for companies of all dimensions as well as a range of kinds.

Dispatch

ITQlick rating
(4/5)

Starting from $49 per month

Dispatch Field Service software is a cloud-based field service management solution designed for several industries such as health, furniture & appliance, and consumer services. The solution helps the user sched...

Categories: Billing & Invoicing, Digital Signature, Payment Processing, Field Service.

ServiceTitan

ITQlick rating
(4.6/5)

starts at $145 per technician/month + $800 one-time setup cost

ServiceTitan is a web based field service management solution for businesses of all sizes. It offers such capabilities as business intelligence, customer management, resource management, and others. The softwar...

Categories: Billing & Invoicing, Digital Signature, Call Center, Field Service - HVAC, Field Service - Pest Control.

Compare specifications

Compare features

Dispatch: 5 Features

Dashboard
Mobile Access
Billing & Invoicing
Scheduling
Field Service

ServiceTitan: 7 Features

Mobile Access
Billing & Invoicing
Enterprise Resource Planning
Employee Scheduling
Scheduling
Field Service
Contract Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Dispatch
ITQlick rating
4/5
Score
96/100
Pricing
2/10
License pricing
Pricing not available
Functionality
14
Compare
ServiceTitan
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$145 per technician/month + $800 one-time setup cost
Functionality
22
Jobber
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$35 per month
Functionality
23
Review
HouseCall
ITQlick rating
4.7/5
Score
98/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
31
Service
ITQlick rating
4.5/5
Score
96/100
Pricing
3.4/10
License pricing
$149 per month
Functionality
23
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.