Shlomi Lavi /
Jun 23, 2022
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Bottom Line: Which is Better - Dixa or Five9?
Five9 is more expensive to implement (TCO) than Dixa, and Five9 is rated higher (88/100) than Dixa (83/100). Five9 offers users more features (15) than Dixa (5).
Looking for the right Telephony solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Dixa Vs. Five9
Dixa: Create one unified customer experience on email, chat and phone and eliminate the chaos caused by using separate systems.
Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.
Who is more expensive? Dixa or Five9 Virtual Call Center?
The real total cost of ownership (TCO) of Telephony software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dixa and Five9 Virtual Call Center.
Dixa price starts at $99 per feature/month , On a scale between 1 to 10 Dixa is rated 2, which is much lower than the average cost of Telephony software. Five9 Virtual Call Center price starts at $149 per month , When comparing Five9 Virtual Call Center to its competitors, the software is rated 6 - similar to the average Telephony software cost.
Bottom line: Five9 Virtual Call Center is more expensive than Dixa.
Which software includes more/better features?
We've compared Dixa Vs. Five9 based on some of the most important and required Telephony features.
Dixa: Chat, Email alerts, Email integration, Call Center, VoIP.
Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing.
Target customer size
Dixa's typical customers include: Small, medium and large size businesses, Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.