Compare Dixa and Five9 - Jun 2022

Shlomi LaviShlomi Lavi / Jun 23, 2022

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Bottom Line: Which is Better - Dixa or Five9?

Five9 is more expensive to implement (TCO) than Dixa, and Five9 is rated higher (88/100) than Dixa (83/100). Five9 offers users more features (15) than Dixa (5).

Looking for the right Telephony solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Dixa Vs. Five9

Dixa: Create one unified customer experience on email, chat and phone and eliminate the chaos caused by using separate systems.

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Who is more expensive? Dixa or Five9 Virtual Call Center?

The real total cost of ownership (TCO) of Telephony software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dixa and Five9 Virtual Call Center.

Dixa price starts at $99 per feature/month , On a scale between 1 to 10 Dixa is rated 2, which is much lower than the average cost of Telephony software. Five9 Virtual Call Center price starts at $149 per month , When comparing Five9 Virtual Call Center to its competitors, the software is rated 6 - similar to the average Telephony software cost.

Bottom line: Five9 Virtual Call Center is more expensive than Dixa.

Which software includes more/better features?

We've compared Dixa Vs. Five9 based on some of the most important and required Telephony features.

Dixa: Chat, Email alerts, Email integration, Call Center, VoIP.

Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing.

Target customer size

Dixa's typical customers include: Small, medium and large size businesses, Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.



Dixa

ITQlick rating
(4.6/5)

starts at $99 per feature/month

Dixa is a telephony software designed to help businesses grow their brand with customer service. The software has many tools that can be accessed on one platform for more capacity and optimal efficiency.

Categories: BI & Analytics, Data Analysis Tools, Call Recording, IVR.

Five9

ITQlick rating
(4.2/5)

starts at $149 per month

Five9 software is a comprehensive cloud-hosted contact center solution designed to serve inbound, outbound, omnichannel, or blended contact centers globally. The software uses the power of practical AI to enabl...

Categories: Auto Attendant, Auto Dialer / Predictive Dialer, Automatic Call Distribution (ACD), Call Recording, Communications Workforce Scheduling.

Compare specifications

Dixa Specifications

ITQlick Score: 83/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Telephony -> Dixa review
Company: Dixa
Pricing: starts at $99 per feature/month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: Dixa review, Dixa pricing, Dixa alternatives

Compare features

Dixa: 5 Features

Chat
Email alerts
Email integration
Call Center
VoIP

Five9 Virtual Call Center: 15 Features

ACD (Automatic Call Distribution)
ANI (Automatic Number Identification)
Auto Dialer
Blended Call Center
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
Inbound Call Center
IVR (Interactive Voice Response)
Outbound Call Center
Real Time Reporting
Virtual Call Center Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Dixa
ITQlick rating
4.6/5
Score
83/100
Pricing
2/10
License pricing
$99 per feature/month
Functionality
15
Review
Compare
Five9
ITQlick rating
4.2/5
Score
88/100
Pricing
6/10
License pricing
$149 per month
Functionality
29
Review
Ringio
ITQlick rating
3.5/5
Score
77/100
Pricing
2/10
License pricing
$69 per user/month
Functionality
19
Review
Kixie Po...
ITQlick rating
4.6/5
Score
75/100
Pricing
2/10
License pricing
$35 per month
Functionality
12
Sideline
ITQlick rating
3.7/5
Score
74/100
Pricing
3/10
License pricing
$9.99 per month
Functionality
5

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.