Shlomi Lavi /
Jun 23, 2022
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Bottom Line: Which is Better - Dixa or Freshcaller?
Freshcaller is more expensive to implement (TCO) than Dixa, and Dixa is rated higher (83/100) than Freshcaller (79/100). Both tools offer the same amount of features.
Looking for the right Telephony solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Dixa Vs. Freshworks
Dixa: Create one unified customer experience on email, chat and phone and eliminate the chaos caused by using separate systems.
Freshworks: At Freshworks, we believe your business deserves better software - software thats ready to go, easy to setup and use, and requires minimal customization. All of our products live up to this promise and are backed by our world-class support. And the best part is, you dont have to break the bank to get them working.
Who is more expensive? Dixa or Freshcaller?
The real total cost of ownership (TCO) of Telephony software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dixa and Freshcaller.
Dixa price starts at $99 per feature/month , On a scale between 1 to 10 Dixa is rated 2, which is much lower than the average cost of Telephony software. Freshcaller price starts at $25 per month , When comparing Freshcaller to its competitors, the software is rated 2 - much lower than the average Telephony software cost.
Bottom line: Dixa cost is around the same cost of Freshcaller.
Which software includes more/better features?
We've compared Dixa Vs. Freshcaller based on some of the most important and required Telephony features.
Dixa: Chat, Email alerts, Email integration, Call Center, VoIP.
Freshcaller: Call Conferencing, Call Recording, Inbound Call Center, Call Center, Conference Calling.
Target customer size
Dixa's typical customers include: Small, medium and large size businesses, and Freshcaller's target customer size include: Small, medium and large size businesses.