Compare Dixa and Freshcaller - Jun 2022

Shlomi LaviShlomi Lavi / Jun 23, 2022

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Bottom Line: Which is Better - Dixa or Freshcaller?

Freshcaller is more expensive to implement (TCO) than Dixa, and Dixa is rated higher (83/100) than Freshcaller (79/100). Both tools offer the same amount of features.

Looking for the right Telephony solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Dixa Vs. Freshworks

Dixa: Create one unified customer experience on email, chat and phone and eliminate the chaos caused by using separate systems.

Freshworks: At Freshworks, we believe your business deserves better software - software thats ready to go, easy to setup and use, and requires minimal customization. All of our products live up to this promise and are backed by our world-class support. And the best part is, you dont have to break the bank to get them working.

Who is more expensive? Dixa or Freshcaller?

The real total cost of ownership (TCO) of Telephony software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dixa and Freshcaller.

Dixa price starts at $99 per feature/month , On a scale between 1 to 10 Dixa is rated 2, which is much lower than the average cost of Telephony software. Freshcaller price starts at $25 per month , When comparing Freshcaller to its competitors, the software is rated 2 - much lower than the average Telephony software cost.

Bottom line: Dixa cost is around the same cost of Freshcaller.

Which software includes more/better features?

We've compared Dixa Vs. Freshcaller based on some of the most important and required Telephony features.

Dixa: Chat, Email alerts, Email integration, Call Center, VoIP.

Freshcaller: Call Conferencing, Call Recording, Inbound Call Center, Call Center, Conference Calling.

Target customer size

Dixa's typical customers include: Small, medium and large size businesses, and Freshcaller's target customer size include: Small, medium and large size businesses.



Dixa

ITQlick rating
(4.6/5)

starts at $99 per feature/month

Dixa is a telephony software designed to help businesses grow their brand with customer service. The software has many tools that can be accessed on one platform for more capacity and optimal efficiency.

Categories: BI & Analytics, Data Analysis Tools, Call Recording, IVR.

Freshcaller

ITQlick rating
(4.4/5)

starts at $25 per month

Freshcaller is a trending cloud-based Call Center software, it is designed to support small, medium and large size call centers. Freshcaller received a rating of 4.4 from ITQlick team. The software cost is cons...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling, Call Center.

Compare specifications

Dixa Specifications

ITQlick Score: 83/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Telephony -> Dixa review
Company: Dixa
Pricing: starts at $99 per feature/month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: Dixa review, Dixa pricing, Dixa alternatives

Compare features

Dixa: 5 Features

Chat
Email alerts
Email integration
Call Center
VoIP

Freshcaller: 5 Features

Call Conferencing
Call Recording
Inbound Call Center
Call Center
Conference Calling
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Dixa
ITQlick rating
4.6/5
Score
83/100
Pricing
2/10
License pricing
$99 per feature/month
Functionality
15
Review
Compare
Freshcaller
ITQlick rating
4.4/5
Score
79/100
Pricing
2.4/10
License pricing
$25 per month
Functionality
12
Ringio
ITQlick rating
3.5/5
Score
77/100
Pricing
2/10
License pricing
$69 per user/month
Functionality
19
Review
Kixie Po...
ITQlick rating
4.6/5
Score
75/100
Pricing
2/10
License pricing
$35 per month
Functionality
12
Sideline
ITQlick rating
3.7/5
Score
74/100
Pricing
3/10
License pricing
$9.99 per month
Functionality
5

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.