Compare Dixa and SafeSoft Contact Center - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Dixa or SafeSoft Contact Center?

SafeSoft Contact Center is more expensive to implement (TCO) than Dixa, and Dixa is rated higher (83/100) than SafeSoft Contact Center (60/100). Dixa offers users more features (5) than SafeSoft Contact Center (0). There is a clear winner in this case and it is Dixa!

Looking for the right Telephony solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Dixa Vs. SafeSoft Solutions

Dixa: Create one unified customer experience on email, chat and phone and eliminate the chaos caused by using separate systems.

SafeSoft Solutions: SafeSoft Solutions provides advanced cloud-computing solutions that accelerate sales and marketing growth and lower cost-of-sales for business owners and call center managers. Market Dialer incorporates the most robust predictive dialer and inbound call center technology on the market today, wrapped in a rich suite of services to provide a comprehe...

Who is more expensive? Dixa or SafeSoft Cloud Contact Center?

The real total cost of ownership (TCO) of Telephony software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dixa and SafeSoft Cloud Contact Center.

Dixa price starts at $99 per feature/month , On a scale between 1 to 10 Dixa is rated 2, which is much lower than the average cost of Telephony software. SafeSoft Cloud Contact Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Dixa is rated 2, which is much lower than the average cost of Telephony software.

Bottom line: SafeSoft Cloud Contact Center is more expensive than Dixa.

Which software includes more/better features?

We've compared Dixa Vs. SafeSoft Contact Center based on some of the most important and required Telephony features.

Dixa: Chat, Email alerts, Email integration, Call Center, VoIP.

SafeSoft Cloud Contact Center: We are still working to collect the list of features for SafeSoft Cloud Contact Center.

Target customer size

Dixa's typical customers include: Small, medium and large size businesses, SafeSoft Cloud Contact Center has a huge client-base engaging with wide array of small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and even large enterprises utilizing the potential of IT, data and web hosting and information related services, mainly with the contact center management.