Compare Dixa and Intermedia Contact Center - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Dixa or Intermedia Contact Center?

Intermedia Contact Center is more expensive to implement (TCO) than Dixa, and Intermedia Contact Center is rated higher (89/100) than Dixa (83/100). Both tools offer the same amount of features.

Looking for the right Telephony solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Dixa Vs. Telax Hosted Call Center

Dixa: Create one unified customer experience on email, chat and phone and eliminate the chaos caused by using separate systems.

Telax Hosted Call Center: Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes r...

Who is more expensive? Dixa or Telax Hosted Call Center?

The real total cost of ownership (TCO) of Telephony software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dixa and Telax Hosted Call Center.

Dixa price starts at $99 per feature/month , On a scale between 1 to 10 Dixa is rated 2, which is much lower than the average cost of Telephony software. Telax Hosted Call Center price starts at $35 per user/month , When comparing Telax Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Telephony software cost.

Bottom line: Dixa cost is around the same cost of Telax Hosted Call Center.

Which software includes more/better features?

We've compared Dixa Vs. Intermedia Contact Center based on some of the most important and required Telephony features.

Dixa: Chat, Email alerts, Email integration, Call Center, VoIP.

Telax Hosted Call Center: CRM with Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Real Time Reporting.

Target customer size

Dixa's typical customers include: Small, medium and large size businesses, Intermedia Contact Center is best for medium size enterprises that are looking for a way to improve their contact center.