Compare Dixa and Five9 - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Dixa or Five9?

Five9 is more expensive to implement (TCO) than Dixa, and Five9 is rated higher (87/100) than Dixa (83/100). Dixa offers users more features (5) than Five9 (0).

Looking for the right Telephony solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Dixa Vs. Coordinated Systems

Dixa: Create one unified customer experience on email, chat and phone and eliminate the chaos caused by using separate systems.

Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...

Who is more expensive? Dixa or Virtual Observer?

The real total cost of ownership (TCO) of Telephony software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dixa and Virtual Observer.

Dixa price starts at $99 per feature/month , On a scale between 1 to 10 Dixa is rated 2, which is much lower than the average cost of Telephony software. Virtual Observer price starts at $20,000 per license , When comparing Virtual Observer to its competitors, the software is rated 4 - lower than the average Telephony software cost.

Bottom line: Virtual Observer is more expensive than Dixa.

Which software includes more/better features?

We've compared Dixa Vs. Five9 based on some of the most important and required Telephony features.

Dixa: Chat, Email alerts, Email integration, Call Center, VoIP.

Virtual Observer: We are still working to collect the list of features for Virtual Observer.

Target customer size

Dixa's typical customers include: Small, medium and large size businesses, and Virtual Observer's target customer size include: SMBs.