Compare Dixa and Vocalcom - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Dixa or Vocalcom?

Vocalcom is more expensive to implement (TCO) than Dixa, and Dixa is rated higher (83/100) than Vocalcom (76/100). Both tools offer the same amount of features.

Looking for the right Telephony solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Dixa Vs. Vocalcom

Dixa: Create one unified customer experience on email, chat and phone and eliminate the chaos caused by using separate systems.

Vocalcom: Vocalcom was founded on the principle of simple design, providing solutions that are easy for agents and customers to use. Vocalcom's software is now built all over the world, by a growing group of talented people who love what they do. We embrace change, but we have held on to the spirit with which we began: Listen to customers, act with integrit...

Who is more expensive? Dixa or Vocalcom Cloud Contact Center?

The real total cost of ownership (TCO) of Telephony software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dixa and Vocalcom Cloud Contact Center.

Dixa price starts at $99 per feature/month , On a scale between 1 to 10 Dixa is rated 2, which is much lower than the average cost of Telephony software. Vocalcom Cloud Contact Center price starts at $71.41 per user/month , When comparing Vocalcom Cloud Contact Center to its competitors, the software is rated 6 - similar to the average Telephony software cost.

Bottom line: Vocalcom Cloud Contact Center is more expensive than Dixa.

Which software includes more/better features?

We've compared Dixa Vs. Vocalcom based on some of the most important and required Telephony features.

Dixa: Chat, Email alerts, Email integration, Call Center, VoIP.

Vocalcom Cloud Contact Center: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

Dixa's typical customers include: Small, medium and large size businesses, Most of the users of Vocalcom Cloud Contact Center are comprised of entrepreneurs having small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management.