Compare Dovetail Support Suite for HR and Summit - Feb 2023

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Dovetail Support Suite for HR or Summit?

Dovetail Support Suite for HR is more expensive to implement (TCO) than Summit, and Summit is rated higher (84/100) than Dovetail Support Suite for HR (79/100). Dovetail Support Suite for HR offers users more features (2) than Summit (1).

Looking for the right Benefits Administration solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Dovetail Software Vs. Symphony SUMMIT

Dovetail Software: Dovetail Software delivers web-based solutions and help desk programs that enable organizations to reduce administrative and support costs, diagnose and resolve complex business problems, increase efficiency, and improve employee and customer support.

Symphony SUMMIT: Symphony SUMMIT, backed by the $2.5Bn Symphony Technology Group, is a leading provider of a private and public cloud-based IT Operations Management Solution to enterprises and service providers. Our flagship product – “SUMMIT”- is an advanced ITIL 2011 Certified solution that unifies key applications across Service Management, Asset Management, Ava...

Who is more expensive? Dovetail Support Suite for HR or Summit?

The real total cost of ownership (TCO) of Benefits Administration software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dovetail Support Suite for HR and Summit.

Dovetail Support Suite for HR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Dovetail Support Suite for HR is rated 4, which is lower than the average cost of Benefits Administration software. Summit price starts at $40 per user/month , When comparing Summit to its competitors, the software is rated 4 - lower than the average Benefits Administration software cost.

Bottom line: Dovetail Support Suite for HR cost is around the same cost of Summit.

Which software includes more/better features?

We've compared Dovetail Support Suite for HR Vs. Summit based on some of the most important and required Benefits Administration features.

Dovetail Support Suite for HR: Employee Self-Service, HR Management.

Summit: Fixed Asset Management.

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. and Summit's target customer size include: Small, medium and large size businesses.