Compare DrChrono EHR and Kareo - Feb 2023

Shlomi Lavi / Feb 22, 2023

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Bottom Line: Which is Better - DrChrono EHR or Kareo?

Functionality:

DrChrono and Kareo are both electronic health record (EHR) systems that offer similar functionality. Both systems allow for the management of patient information, appointment scheduling, and billing. Both also offer a variety of practice management tools such as e-prescribing, lab integration, and patient portal access. One difference between the two systems is that DrChrono offers a built-in telemedicine platform, while Kareo does not. Another difference is that Kareo includes a marketing module for practices to promote their services, while DrChrono does not.

Pricing:

DrChrono offers a monthly pricing plan starting at $199 per provider per month. Kareo has a monthly pricing plan starting at $349 per user.

User Interface:

Both DrChrono and Kareo have a user-friendly interface that is easy to navigate. Both have a desktop and mobile interface, allowing users to access the system from any device. DrChrono has a more modern, sleek design, while Kareo has a more traditional, straightforward design.

Integration:

Both DrChrono and Kareo have various integrations with other systems such as billing and scheduling software. DrChrono integrates with over 100 different systems including popular billing software like Kareo. Kareo integrates with over 200 different systems including popular billing software like DrChrono.

Scalability:

Both DrChrono and Kareo are highly scalable and can accommodate a large number of users. DrChrono can serve up to 10,000 users and Kareo can serve up to 15,000 users.

Security:

Both DrChrono and Kareo prioritize security and have implemented various security features to protect patient data. DrChrono is SOC 2 Type II and ISO 27001 certified, and Kareo is SOC 2 Type II and HITRUST CSF certified.

Reporting and Analytics:

Both DrChrono and Kareo offer robust reporting and analytics capabilities. DrChrono allows users to create custom reports and offers pre-built reports for common use cases, like appointment scheduling and billing. Kareo offers a variety of pre-built reports that are easy to access and can be customized to suit the needs of the practice.

Support and Maintenance:

Both DrChrono and Kareo offer 24/7 customer support with a variety of resources such as chat, documentation, and SLAs. DrChrono has a 4-hour response time for critical issues, while Kareo has a 2-hour response time for critical issues.

Training and Implementation:

Both DrChrono and Kareo offer training and implementation support to ensure a smooth transition to the new system. DrChrono takes an average of 2-4 weeks to implement, while Kareo takes an average of 4-8 weeks to implement.

Flexibility:

Both DrChrono and Kareo support growth and do not have a limit to the number of users. DrChrono offers a variety of add-ons and customization options to suit the needs of the practice. Kareo offers a variety of add-ons and customization options to suit the needs of the practice.

Data Migration:

Both DrChrono and Kareo offer assistance and tools for data migration. DrChrono provides a dedicated team to assist with data migration and offers an easy-to-use data import tool. Kareo also provides a dedicated team to assist with data migration and offers a variety of migration options including manual data entry, import templates, and data extraction services.

Mobile Access:

Both DrChrono and Kareo have mobile access options. DrChrono offers a mobile app for both iOS and Android devices that allows users to access patient information, schedule appointments, and submit billing claims. Kareo also offers a mobile app for both iOS and Android devices that allows users to access patient information, schedule appointments, and submit billing claims.

Cloud-based or On-premise:

DrChrono is a cloud-based software and Kareo is a cloud-based software.

Vendor Reputation:

DrChrono was launched in 2009 and has over 100,000 users. Kareo was launched in 2004 and has over 30,000 users. Both companies have a good reputation in the industry.

Industry Certifications:

DrChrono has received certifications such as SOC 2 Type II and ISO 27001, and Kareo has received certifications such as SOC 2 Type II and HITRUST CSF.

User Reviews:

DrChrono has a positive online sentiment, with users praising its user-friendly interface and robust feature set. Kareo also has a positive online sentiment, with users praising its ease of use and excellent customer support. Both software has a score between 80-90 in users' sentiment.

Technical Requirements:

DrChrono and Kareo are cloud-based software and do not require any special technical requirements to run. They are accessible via any web browser with internet access.

Implementation Timeline:

DrChrono takes an average of 2-4 weeks to implement, while Kareo takes an average of 4-8 weeks to implement. Both vendors offer support during the implementation process.

Vendor Stability and Compliance:

Both DrChrono and Kareo are stable and compliant with industry regulations and standards. They have been in the market for a long time and have a good reputation among users.

In conclusion, DrChrono and Kareo are both solid EHR options that offer similar functionality, but with a few key differences. DrChrono offers a built-in telemedicine platform and is more affordable, while Kareo includes a marketing module and has a more traditional, straightforward design. Both systems offer robust reporting and analytics and prioritize security and compliance. Ultimately, the best choice will depend on the specific needs and preferences of the practice.