Compare DrChrono EHR and Zendesk - Sep 2023

Shlomi LaviShlomi Lavi / Sep 28, 2023

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Bottom Line: Which is Better - DrChrono EHR or Zendesk?

DrChrono EHR is more expensive to implement (TCO) than Zendesk, and DrChrono EHR is rated higher (94/100) than Zendesk (92/100). Zendesk offers users more features (23) than DrChrono EHR (10).

Looking for the right Medical solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

DrChrono Vs. Zendesk

DrChrono: DrChrono EHR is a web based electronic health record solution for medical businesses of small and medium size. Its capabilities include electronic prescribing, scheduling, practice management, and others. The software was designed and launched by DrChromo Inc headquartered in Sunnyvale CA, United States.

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? DrChrono EHR or Zendesk?

The real total cost of ownership (TCO) of Medical software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for DrChrono EHR and Zendesk.

DrChrono EHR price starts at $199 per provider/month , On a scale between 1 to 10 DrChrono EHR is rated 4, which is lower than the average cost of Medical software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Medical software cost.

Bottom line: DrChrono EHR is more expensive than Zendesk.

Which software includes more/better features?

We've compared DrChrono EHR Vs. Zendesk based on some of the most important and required Medical features.

DrChrono EHR: Chat, Payment Management, Compliance , Appointment Management, Charting, E-Prescribing, Medication history, Patient portal.

Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.

Target customer size

DrChrono EHR (Electronic Health Records) is a cloud-based software solution designed specifically for healthcare providers. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.

DrChrono EHR

ITQlick rating
(4.2/5)

starts at $199 per provider/month

DrChrono EHR is a cloud-hosted medical practice management platform that is compatible with iPhone and iPad devices. The software offers EHR & medical billing solutions that lets its users manage patient intake...

Categories: Billing & Invoicing, Payment Processing, Self-Service Portal, Inventory Management.

Zendesk

ITQlick rating
(4.3/5)

starts at $49 per agent/month

Zendesk is a SaaS and a cloud-based customer service software that help the user to manage customers. The solution enables the user to build more meaningful productive as well as personal relationships with cus...

Categories: Customer Service, Ticket Management, Help Desk, Document Management, CRM.

Compare specifications

Compare features

DrChrono EHR: 10 Features

Chat
Payment Management
Compliance
Appointment Management
Charting
E-Prescribing
Medication history
Patient portal
Voice Recognition
Medical

Zendesk: 23 Features

Customer Survey
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Change Management
Customer Survey
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Knowledge Base
Mail Order Sales
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
DrChrono...
ITQlick rating
4.2/5
Score
94/100
Pricing
4/10
License pricing
$199 per provider/month
Functionality
41
Compare
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
NextGen ...
ITQlick rating
4.5/5
Score
99/100
Pricing
2/10
License pricing
$299 per provider/month
Functionality
20
Practice...
ITQlick rating
4.5/5
Score
99/100
Pricing
2.6/10
License pricing
$149 per provider/month
Functionality
41
WebPT
ITQlick rating
4.4/5
Score
98/100
Pricing
4/10
License pricing
$3 per provider/day
Functionality
30
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.