Shlomi Lavi /
Sep 28, 2023
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Bottom Line: Which is Better - DrChrono EHR or Zendesk?
DrChrono EHR is more expensive to implement (TCO) than Zendesk, and DrChrono EHR is rated higher (94/100) than Zendesk (92/100). Zendesk offers users more features (23) than DrChrono EHR (10).
Looking for the right Medical solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
DrChrono Vs. Zendesk
DrChrono: DrChrono EHR is a web based electronic health record solution for medical businesses of small and medium size. Its capabilities include electronic prescribing, scheduling, practice management, and others. The software was designed and launched by DrChromo Inc headquartered in Sunnyvale CA, United States.
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? DrChrono EHR or Zendesk?
The real total cost of ownership (TCO) of Medical software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for DrChrono EHR and Zendesk.
DrChrono EHR price starts at $199 per provider/month , On a scale between 1 to 10 DrChrono EHR is rated 4, which is lower than the average cost of Medical software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Medical software cost.
Bottom line: DrChrono EHR is more expensive than Zendesk.
Which software includes more/better features?
We've compared DrChrono EHR Vs. Zendesk based on some of the most important and required Medical features.
DrChrono EHR: Chat, Payment Management, Compliance , Appointment Management, Charting, E-Prescribing, Medication history, Patient portal.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Target customer size
DrChrono EHR (Electronic Health Records) is a cloud-based software solution designed specifically for healthcare providers. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.