Compare e-automate and ServiceTitan - Dec 2022

Shlomi LaviShlomi Lavi / Dec 11, 2022

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Bottom Line: Which is Better - e-automate or ServiceTitan?

e-automate is more expensive to implement (TCO) than ServiceTitan, and ServiceTitan is rated higher (97/100) than e-automate (90/100). e-automate offers users more features (9) than ServiceTitan (7).

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Digital Gateway Vs. ServiceTitan

Digital Gateway: Since 1995, Digital Gateway has helped over 1,000 companies drive their business operations successfully with its innovative e-automate dealer management software. In 2011, Digital Gateway brought together the best dealer management software solutions in the office equipment industry—e-automate, OMD and La Crosse. This decision has enabled them to ...

ServiceTitan: Based in Los Angeles, ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, marke...

Who is more expensive? e-automate or ServiceTitan?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for e-automate and ServiceTitan.

e-automate price starts at $600 per user/month , On a scale between 1 to 10 e-automate is rated 4, which is lower than the average cost of Field Service software. ServiceTitan price starts at $398 per technician/month + $800 one-time setup cost , When comparing ServiceTitan to its competitors, the software is rated 4 - lower than the average Field Service software cost.

Bottom line: e-automate cost is around the same cost of ServiceTitan.

Which software includes more/better features?

We've compared e-automate Vs. ServiceTitan based on some of the most important and required Field Service features.

e-automate: Accounting Module, Business Intelligence Module, CRM Module, Human Resources Module, Inventory Management Module, Manufacturing Module, Procurement Module, Project Management Module.

ServiceTitan: Mobile Access, Billing & Invoicing, Enterprise Resource Planning, Employee Scheduling, Scheduling.

Target customer size

e-automate's typical customers include: Start up, Small business, Medium business, Large business, The software is a valuable solution for companies of all dimensions as well as a range of kinds.



e-automate

ITQlick rating
(4.6/5)

starts at $600 per user/month

E-automate by ECI software solutions is a cloud-based total business management and enterprise resource planning designed for the field service businesses. The solution core features include sales & inventory m...

Categories: ERP.

ServiceTitan

ITQlick rating
(4.6/5)

starts at $398 per technician/month + $800 one-time setup cost

ServiceTitan is a web based field service management solution for businesses of all sizes. It offers such capabilities as business intelligence, customer management, resource management, and others. The softwar...

Categories: Billing & Invoicing, Digital Signature, Call Center, Field Service - HVAC, Field Service - Pest Control.

Compare specifications

Compare features

e-automate: 9 Features

Accounting Module
Business Intelligence Module
CRM Module
Human Resources Module
Inventory Management Module
Manufacturing Module
Procurement Module
Project Management Module
Supply Chain Management Module

ServiceTitan: 7 Features

Mobile Access
Billing & Invoicing
Enterprise Resource Planning
Employee Scheduling
Scheduling
Field Service
Contract Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
e-automate
ITQlick rating
4.6/5
Score
90/100
Pricing
5.6/10
License pricing
$600 per user/month
Functionality
10
Compare
ServiceT...
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$398 per technician/month + $800 one-time setup cost
Functionality
22
Jobber
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$39 per user/month
Functionality
23
Review
HouseCal...
ITQlick rating
4.7/5
Score
98/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
31
Dispatch
ITQlick rating
4/5
Score
96/100
Pricing
2/10
License pricing
$99 per month
Functionality
14

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.