e-ServiceSuite Vs devContact (Nov 2020)
Shlomi Lavi / Nov 30, 2020
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devContact
devContact is a help desk software designed as an online solution to help handle user retention, feedbacks, bad reviews, and customer support problems.
PriceDemoCompare specifications
e-ServiceSuite Specifications
| ITQlick Score: | 83/100 |
|---|---|
| ITQlick Rating: | (3.6/5) |
| Pricing: | 6/10 - average cost |
| Category: | Help Desk -> e-ServiceSuite |
| Company: | Buoyant Solutions, Inc. |
| Pricing: | starts at $59 per month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | e-ServiceSuite review, e-ServiceSuite pricing, e-ServiceSuite alternatives |
devContact Specifications
| ITQlick Score: | 85/100 |
|---|---|
| ITQlick Rating: | (4.8/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> devContact |
| Company: | devContact |
| Typical customers: | Small businesses and start ups |
| Platforms: | Desktop, Mobile |
| Links: | devContact review, devContact pricing, devContact alternatives |
Compare features
e-ServiceSuite: 3 Features
devContact: 0 Features
Bottom Line: Which is Better - e-ServiceSuite or devContact?
e-ServiceSuite is more expensive to implement (TCO - Total Cost of Ownership) than devContact, devContact is rated higher (85/100) than e-ServiceSuite (83/100). e-ServiceSuite offers more features (3) to their users than devContact (0).
Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How Buoyant Solutions, Inc. compares with devContact?
Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.
devContact: Cut down on your support tickets with a built-in help desk module comprising FAQs and Knowledge-base. Customers can perform keyword search to find solutions to their problems.
Who's more expensive? e-ServiceSuite or devContact?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for e-ServiceSuite and devContact.
e-ServiceSuite price starts at $59 per month , on a scale between 1 to 10 e-ServiceSuite is rated 6, which is similar to the average cost of Help Desk software. devContact accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 e-ServiceSuite is rated 6, which is similar to the average cost of Help Desk software.
Bottom line: e-ServiceSuite is more expensive than devContact.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared e-ServiceSuite Vs. devContact based on some of the most important and required Help Desk features. e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support. devContact: We are still working to collect the list of features for devContact.
Target customer size
e-ServiceSuite's typical customers include: Small, medium and large size businesses, and devContact's target customer size include: Small businesses and start ups.
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.