e-ServiceSuite Vs devContact (Nov 2020)

Shlomi LaviShlomi Lavi / Nov 30, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

e-ServiceSuite

ITQlick rating
(3.6/5)

starts at $59 per month

e-ServiceSuite is a help desk software that generates instant visibility into business issues in order to help users find actionable information to resolve them.

Categories: Help Desk, Mobile CRM, Business Process, IT Management.

devContact

ITQlick rating
(4.8/5)

devContact is a help desk software designed as an online solution to help handle user retention, feedbacks, bad reviews, and customer support problems.

Categories: Mobile, CRM, Banking CRM, Casino CRM, Healthcare CRM.

Compare specifications

Compare features

e-ServiceSuite: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

devContact: 0 Features

We are working to collect the information

Bottom Line: Which is Better - e-ServiceSuite or devContact?

e-ServiceSuite is more expensive to implement (TCO - Total Cost of Ownership) than devContact, devContact is rated higher (85/100) than e-ServiceSuite (83/100). e-ServiceSuite offers more features (3) to their users than devContact (0).

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Buoyant Solutions, Inc. compares with devContact?

Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.

devContact: Cut down on your support tickets with a built-in help desk module comprising FAQs and Knowledge-base. Customers can perform keyword search to find solutions to their problems.

Who's more expensive? e-ServiceSuite or devContact?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for e-ServiceSuite and devContact.

e-ServiceSuite price starts at $59 per month , on a scale between 1 to 10 e-ServiceSuite is rated 6, which is similar to the average cost of Help Desk software. devContact accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 e-ServiceSuite is rated 6, which is similar to the average cost of Help Desk software.

Bottom line: e-ServiceSuite is more expensive than devContact.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared e-ServiceSuite Vs. devContact based on some of the most important and required Help Desk features. e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support. devContact: We are still working to collect the list of features for devContact.

Target customer size

e-ServiceSuite's typical customers include: Small, medium and large size businesses, and devContact's target customer size include: Small businesses and start ups.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
e-ServiceSuite
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
83/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.8/10
License pricing license pricing (if provided by the software vendor)
$59 per month
Functionality
8
Compare
devContact
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
85/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
11
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
94/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Functionality
39
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
92/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
3
Review
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Functionality
7
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.