Compare e-ServiceSuite and Ivanti - Dec 2022
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Bottom Line: Which is Better - e-ServiceSuite or Ivanti?
e-ServiceSuite is more expensive to implement (TCO) than Ivanti, and e-ServiceSuite is rated higher (83/100) than Ivanti (77/100). e-ServiceSuite offers users more features (3) than Ivanti (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Buoyant Solutions, Inc. Vs. HEAT Software USA Inc.
Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.
HEAT Software USA Inc.: HEAT Software is leading the unification of Cloud Service Management (CSM) and Unified Endpoint Management (UEM). We empower IT, HR, Facilities, Customer Service and other enterprise functions to simplify and automate their business processes to improve service quality, while managing and securing endpoints to proactively detect and protect agains...
Who is more expensive? e-ServiceSuite or HEAT Software Solutions?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for e-ServiceSuite and HEAT Software Solutions.
e-ServiceSuite price starts at $59 per month , On a scale between 1 to 10 e-ServiceSuite is rated 6, which is similar to the average cost of Help Desk software. HEAT Software Solutions accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 e-ServiceSuite is rated 6, which is similar to the average cost of Help Desk software.
Bottom line: e-ServiceSuite cost is around the same cost of HEAT Software Solutions.
Which software includes more/better features?
We've compared e-ServiceSuite Vs. Ivanti based on some of the most important and required Help Desk features.
e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.
HEAT Software Solutions: We are still working to collect the list of features for HEAT Software Solutions.
Target customer size
e-ServiceSuite's typical customers include: Small, medium and large size businesses, The typical customers who benefit from using this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management and business process outsourcing.
Ivanti
HEAT Software Solutions is a help desk solution that comes in three options which are cloud-based, mobile, and on-premise option. The solution helps businesses communicate with their customers and other people ...
Compare PricingCompare specifications
e-ServiceSuite Specifications
ITQlick Score: | 83/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Help Desk -> e-ServiceSuite review |
Company: | Buoyant Solutions, Inc. |
Pricing: | starts at $59 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | e-ServiceSuite review, e-ServiceSuite pricing, e-ServiceSuite alternatives |
Ivanti Specifications
ITQlick Score: | 77/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Help Desk -> Ivanti review |
Company: | HEAT Software USA Inc. |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Ivanti review, Ivanti pricing, Ivanti alternatives |
Compare features
e-ServiceSuite: 3 Features
HEAT Software Solutions: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.