Compare e-ServiceSuite and JIRA Service Desk - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - e-ServiceSuite or JIRA Service Desk?

e-ServiceSuite is more expensive to implement (TCO) than JIRA Service Desk, and JIRA Service Desk is rated higher (87/100) than e-ServiceSuite (83/100). e-ServiceSuite offers users more features (3) than JIRA Service Desk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Buoyant Solutions, Inc. Vs. Atlassian Pty Ltd

Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.

Atlassian Pty Ltd: Software is everywhere – on our computers, our watches, our refrigerators. And the teams building software together – developers, product managers, doc writers, bug-bashers – are our heroes. Our products help teams of all sizes track and share everything, work smarter, and create better software together.We are 400 geeks, beer drinkers, nerf herder...

Who is more expensive? e-ServiceSuite or JIRA Service Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for e-ServiceSuite and JIRA Service Desk.

e-ServiceSuite price starts at $59 per month , On a scale between 1 to 10 e-ServiceSuite is rated 6, which is similar to the average cost of Help Desk software. JIRA Service Desk price starts at $7.50 per user/month , When comparing JIRA Service Desk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: e-ServiceSuite is more expensive than JIRA Service Desk.

Which software includes more/better features?

We've compared e-ServiceSuite Vs. JIRA Service Desk based on some of the most important and required Help Desk features.

e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.

JIRA Service Desk: We are still working to collect the list of features for JIRA Service Desk.

Target customer size

e-ServiceSuite's typical customers include: Small, medium and large size businesses, The usual users of JIRA Service Desk are those insmall businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk, self-service portal, document and feedback management and CRM.