Compare e-ServiceSuite and SAP Digital CRM - Dec 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - e-ServiceSuite or SAP Digital CRM?

e-ServiceSuite is more expensive to implement (TCO) than SAP Digital CRM, and e-ServiceSuite is rated higher (83/100) than SAP Digital CRM (82/100). e-ServiceSuite offers users more features (3) than SAP Digital CRM (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Buoyant Solutions, Inc. Vs. SAP

Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Who is more expensive? e-ServiceSuite or SAP Digital CRM?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for e-ServiceSuite and SAP Digital CRM.

e-ServiceSuite price starts at $59 per month , On a scale between 1 to 10 e-ServiceSuite is rated 6, which is similar to the average cost of Help Desk software. SAP Digital CRM price starts at $23 per user/month , When comparing SAP Digital CRM to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: e-ServiceSuite is more expensive than SAP Digital CRM.

Which software includes more/better features?

We've compared e-ServiceSuite Vs. SAP Digital CRM based on some of the most important and required Help Desk features.

e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.

SAP Digital CRM: We are still working to collect the list of features for SAP Digital CRM.

Target customer size

e-ServiceSuite's typical customers include: Small, medium and large size businesses, and SAP Digital CRM's target customer size include: Small, medium and large size businesses.