Compare e-ServiceSuite and SapphireIMS - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - e-ServiceSuite or SapphireIMS?

e-ServiceSuite is more expensive to implement (TCO) than SapphireIMS, and SapphireIMS is rated higher (84/100) than e-ServiceSuite (83/100). e-ServiceSuite offers users more features (3) than SapphireIMS (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Buoyant Solutions, Inc. Vs. Tecknodreams

Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.

Tecknodreams: SapphireIMS is a product from Tecknodreams, a software product company headquartered in Bangalore India with a strong technical team. The company invested in building its own intellectual property in 2007 to address the market needs for a cost effective, integrated product suite for managing IT Service & Business operations, offering flexibility fo...

Who is more expensive? e-ServiceSuite or SapphireIMS?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for e-ServiceSuite and SapphireIMS.

e-ServiceSuite price starts at $59 per month , On a scale between 1 to 10 e-ServiceSuite is rated 6, which is similar to the average cost of Help Desk software. SapphireIMS accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 e-ServiceSuite is rated 6, which is similar to the average cost of Help Desk software.

Bottom line: e-ServiceSuite is more expensive than SapphireIMS.

Which software includes more/better features?

We've compared e-ServiceSuite Vs. SapphireIMS based on some of the most important and required Help Desk features.

e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.

SapphireIMS: We are still working to collect the list of features for SapphireIMS.

Target customer size

e-ServiceSuite's typical customers include: Small, medium and large size businesses, The typical customers who benefit from using SapphireIMS are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management.