Compare e-ServiceSuite and ServiceNow - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - e-ServiceSuite or ServiceNow?

e-ServiceSuite is more expensive to implement (TCO) than ServiceNow, and e-ServiceSuite is rated higher (83/100) than ServiceNow (78/100). ServiceNow offers users more features (18) than e-ServiceSuite (3).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Buoyant Solutions, Inc. Vs. Servicenow

Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.

Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...

Who is more expensive? e-ServiceSuite or ServiceNow?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for e-ServiceSuite and ServiceNow.

e-ServiceSuite price starts at $59 per month , On a scale between 1 to 10 e-ServiceSuite is rated 6, which is similar to the average cost of Help Desk software. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: e-ServiceSuite is more expensive than ServiceNow.

Which software includes more/better features?

We've compared e-ServiceSuite Vs. ServiceNow based on some of the most important and required Help Desk features.

e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.

ServiceNow: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

e-ServiceSuite's typical customers include: Small, medium and large size businesses, Customers of the software include businesses of all sizes and a variety of types.