Compare EBSuite and Faveo HELPDESK - Jun 2022

Shlomi LaviShlomi Lavi / Jun 20, 2022

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Bottom Line: Which is Better - EBSuite or Faveo HELPDESK?

EBSuite is more expensive to implement (TCO) than Faveo HELPDESK, and Faveo HELPDESK is rated with the same score (83/100) as EBSuite (83/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Ebsuite Vs. Ladybird Web Solution Pvt Ltd

Ebsuite: EBSuite was formed in 2001 by Silicon Valley software engineers. Our engineers helped build some of the most popular Internet based applications, including: The Stanford Human Genome Database, Oracle Applications and SUN's Java. Our vision for CRM is to provide a complete integrated business solution. A complete CRM solution that will save time, pr...

Ladybird Web Solution Pvt Ltd: Ladybird web Solution has been operational since May 2009 and has been providing complete web & internet marketing solutions to its clients ever since. We are focused on niche, unsophisticated customer friendly web development, digital marketing & Web hosting solutions. We promise to be a trustworthy partner for you with our conviction, swift appro...

Who is more expensive? EBSuite or Faveo HELPDESK?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for EBSuite and Faveo HELPDESK.

EBSuite accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 EBSuite is rated 4, which is lower than the average cost of Help Desk software. Faveo HELPDESK price starts at $691 per license , When comparing Faveo HELPDESK to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: EBSuite is more expensive than Faveo HELPDESK.

Which software includes more/better features?

We've compared EBSuite Vs. Faveo HELPDESK based on some of the most important and required Help Desk features.

EBSuite: We are still working to collect the list of features for EBSuite.

Faveo HELPDESK: We are still working to collect the list of features for Faveo HELPDESK.

Target customer size

EBSuite can be used for developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM. and Faveo HELPDESK's target customer size include: Small businesses and start ups.



EBSuite

ITQlick rating
(4.5/5)

EBSuite is designed to help to provide all-in-one solution for easy management of the business. It starts with the initial lead up to the paid invoice. This software can save time with its comprehensive CRM mod...

Categories: Healthcare CRM, Help Desk.

Faveo HELPDESK

ITQlick rating
(4.8/5)

starts at $691 per license

Faveo Helpdesk is an open-source web-based help desk software that assists agents in utilizing a search feature for tools and content and creating URLs visible on search engines.

Categories: Dashboards & KPIs, Help Desk, Ticket Management, ITIL, Knowledge Management.

Compare specifications

Compare features

EBSuite: 0 Features

We are working to collect the list of features

Faveo HELPDESK: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
EBSuite
ITQlick rating
4.5/5
Score
83/100
Pricing
4/10
License pricing
Pricing not available
Functionality
3
Compare
Faveo HE...
ITQlick rating
4.8/5
Score
83/100
Pricing
2/10
License pricing
$691 per license
Functionality
5
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.