Compare EBSuite and Freshservice - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - EBSuite or Freshservice?

EBSuite is more expensive to implement (TCO) than Freshservice, and Freshservice is rated higher (87/100) than EBSuite (83/100). Freshservice offers users more features (15) than EBSuite (0). There is a clear winner in this case and it is Freshservice!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Ebsuite Vs. FRESHDESK INC.

Ebsuite: EBSuite was formed in 2001 by Silicon Valley software engineers. Our engineers helped build some of the most popular Internet based applications, including: The Stanford Human Genome Database, Oracle Applications and SUN's Java. Our vision for CRM is to provide a complete integrated business solution. A complete CRM solution that will save time, pr...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? EBSuite or Freshservice?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for EBSuite and Freshservice.

EBSuite accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 EBSuite is rated 4, which is lower than the average cost of Help Desk software. Freshservice price starts at $19 per agent/month , When comparing Freshservice to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: EBSuite is more expensive than Freshservice.

Which software includes more/better features?

We've compared EBSuite Vs. Freshservice based on some of the most important and required Help Desk features.

EBSuite: We are still working to collect the list of features for EBSuite.

Freshservice: Email integration, Asset Management, Billing and Invoicing, Contract Management, Customer Survey.

Target customer size

EBSuite can be used for developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM. Customers of the software include businesses of all sizes and types.