Compare EBSuite and HappyFox - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - EBSuite or HappyFox?

EBSuite is more expensive to implement (TCO) than HappyFox, and EBSuite is rated higher (83/100) than HappyFox (77/100). HappyFox offers users more features (11) than EBSuite (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Ebsuite Vs. Happyfox Inc

Ebsuite: EBSuite was formed in 2001 by Silicon Valley software engineers. Our engineers helped build some of the most popular Internet based applications, including: The Stanford Human Genome Database, Oracle Applications and SUN's Java. Our vision for CRM is to provide a complete integrated business solution. A complete CRM solution that will save time, pr...

Happyfox Inc : HappyFox is a Cloud based Help Desk software that is developed by a super passionate technology team that is experienced in solving customer support problems. As mentioned by the top technology blog Mashable, HappyFox is a "Beautifully designed App" that is loved by thousands of businesses of all sizes for its ease of actioning the support workfl...

Who is more expensive? EBSuite or HappyFox?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for EBSuite and HappyFox.

EBSuite accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 EBSuite is rated 4, which is lower than the average cost of Help Desk software. HappyFox price starts at $29 per agent/month , When comparing HappyFox to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: EBSuite is more expensive than HappyFox.

Which software includes more/better features?

We've compared EBSuite Vs. HappyFox based on some of the most important and required Help Desk features.

EBSuite: We are still working to collect the list of features for EBSuite.

HappyFox: Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

EBSuite can be used for developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM. HappyFox is best for almost every type of business.