Compare EBSuite and Mhelpdesk - Jun 2022

Shlomi LaviShlomi Lavi / Jun 20, 2022

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Bottom Line: Which is Better - EBSuite or Mhelpdesk?

Mhelpdesk is more expensive to implement (TCO) than EBSuite, and Mhelpdesk is rated higher (95/100) than EBSuite (83/100). Mhelpdesk offers users more features (15) than EBSuite (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Ebsuite Vs. Mhelpdesk

Ebsuite: EBSuite was formed in 2001 by Silicon Valley software engineers. Our engineers helped build some of the most popular Internet based applications, including: The Stanford Human Genome Database, Oracle Applications and SUN's Java. Our vision for CRM is to provide a complete integrated business solution. A complete CRM solution that will save time, pr...

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Who is more expensive? EBSuite or Mhelpdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for EBSuite and Mhelpdesk.

EBSuite accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 EBSuite is rated 4, which is lower than the average cost of Help Desk software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: Mhelpdesk is more expensive than EBSuite.

Which software includes more/better features?

We've compared EBSuite Vs. Mhelpdesk based on some of the most important and required Help Desk features.

EBSuite: We are still working to collect the list of features for EBSuite.

Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

EBSuite can be used for developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM. MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.

EBSuite

ITQlick rating
(4.5/5)

EBSuite is designed to help to provide all-in-one solution for easy management of the business. It starts with the initial lead up to the paid invoice. This software can save time with its comprehensive CRM mod...

Categories: Healthcare CRM, Help Desk.

Mhelpdesk

ITQlick rating
(4.3/5)

starts at $374 per 10 users/month

MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place. MHelpdesk...

Categories: Accounting & Finance, Billing & Invoicing, CRM, Complaint Management, Help Desk.

Compare specifications

Compare features

EBSuite: 0 Features

We are working to collect the list of features

Mhelpdesk: 15 Features

Billing and Invoicing
Customer Survey
Document Management
Knowledge Base/FAQ
Mobile Integration
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Barcode Scanning
Customizable Fields
Customizable Reports
Mobile Access
Work Order Management
Contributor Tracking
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
EBSuite
ITQlick rating
4.5/5
Score
83/100
Pricing
4/10
License pricing
Pricing not available
Functionality
3
Compare
Mhelpdes...
ITQlick rating
4.3/5
Score
95/100
Pricing
6/10
License pricing
$374 per 10 users/month
Functionality
40
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.