EBSuite Vs TeamSupport (Aug 2020)
Compare Pricing
Shlomi Lavi / Aug 25, 2020
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TeamSupport
starts at $50 per user/month
TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management.
PriceDemoCompare specifications
EBSuite Specifications
| ITQlick Score: | 83/100 |
|---|---|
| ITQlick Rating: | (4.5/5) |
| Pricing: | 4/10 - average cost |
| Category: | Help Desk -> EBSuite |
| Company: | Ebsuite |
| Typical customers: | SMBs |
| Platforms: | Desktop, Cloud |
| Links: | EBSuite review, EBSuite pricing, EBSuite alternatives |
TeamSupport Specifications
| ITQlick Score: | 87/100 |
|---|---|
| ITQlick Rating: | (4.5/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> TeamSupport |
| Company: | TeamSupport |
| Pricing: | starts at $50 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | TeamSupport review, TeamSupport pricing, TeamSupport alternatives |
Compare features
EBSuite: 0 Features
TeamSupport: 15 Features
Bottom Line: Which is Better - EBSuite or TeamSupport?
EBSuite is more expensive to implement (TCO - Total Cost of Ownership) than TeamSupport, TeamSupport is rated higher (87/100) than EBSuite (83/100). TeamSupport offers more features (15) to their users than EBSuite (0). There is a clear winner in this case and it is TeamSupport!
Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How Ebsuite compares with TeamSupport?
Ebsuite: EBSuite was formed in 2001 by Silicon Valley software engineers. Our engineers helped build some of the most popular Internet based applications, including: The Stanford Human Genome Database, Oracle Applications and SUN's Java. Our vision for CRM is to provide a complete integrated business solution. A complete CRM solution that will save time, pr...
TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...
Who's more expensive? EBSuite or TeamSupport?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for EBSuite and TeamSupport.
EBSuite price Starting from $49 per month , on a scale between 1 to 10 EBSuite is rated 4, which is lower than the average cost of Help Desk software. TeamSupport price starts at $50 per user/month , when comparing TeamSupport to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: EBSuite is more expensive than TeamSupport.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared EBSuite Vs. TeamSupport based on some of the most important and required Help Desk features. EBSuite: We are still working to collect the list of features for EBSuite. TeamSupport: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support.
Target customer size
EBSuite can be used for developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM. This program is aimed at the companies that know their product, but are still eager to please those their clients.
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.