Compare C2Perform and Cloud Contact Pro - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - C2Perform or Cloud Contact Pro?

Cloud Contact Pro is more expensive to implement (TCO) than C2Perform, and Cloud Contact Pro is rated with the same score (83/100) as C2Perform (83/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

EducationFolder Vs. West Unified Communications

EducationFolder: EducationFolder began with a recognition of the mission-critical role coaching and training play in contact center performance – and of the daily management issues that often prevent those activities from happening. By creating a single, end-to-end solution to address both these needs, EducationFolder delivers the resources and tools to enable well...

West Unified Communications: Unified communications is about bridging the gaps between people; your teams, your clients, your suppliers and your partners. It’s about ending confusion, obsolescence and complexity for everyone.

Who is more expensive? C2Perform or Cloud Contact Pro?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for C2Perform and Cloud Contact Pro.

C2Perform price starts at $15 per license/month , On a scale between 1 to 10 EducationFolder is rated 2, which is much lower than the average cost of Call Center software. Cloud Contact Pro price starts at $25 per month , When comparing Cloud Contact Pro to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: C2Perform cost is around the same cost of Cloud Contact Pro.

Which software includes more/better features?

We've compared C2Perform Vs. Cloud Contact Pro based on some of the most important and required Call Center features.

C2Perform: Campaign Management, Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center.

Cloud Contact Pro: Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, Call Center.

Target customer size

C2Perform's typical customers include: Medium and large size businesses, and Cloud Contact Pro's target customer size include: Medium and large size businesses.