Compare C2Perform and QueueMetrics - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - C2Perform or QueueMetrics?

QueueMetrics is more expensive to implement (TCO) than C2Perform, and QueueMetrics is rated higher (85/100) than C2Perform (83/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

EducationFolder Vs. Loway

EducationFolder: EducationFolder began with a recognition of the mission-critical role coaching and training play in contact center performance – and of the daily management issues that often prevent those activities from happening. By creating a single, end-to-end solution to address both these needs, EducationFolder delivers the resources and tools to enable well...

Loway: Since 2004 we are leading the way in the development of advanced software solutions for the Asterisk PBX, setting up modern standards for call center performance measurement.

Who is more expensive? C2Perform or QueueMetrics?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for C2Perform and QueueMetrics.

C2Perform price starts at $15 per license/month , On a scale between 1 to 10 EducationFolder is rated 2, which is much lower than the average cost of Call Center software. QueueMetrics price starts at $500 per year , When comparing QueueMetrics to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: C2Perform cost is around the same cost of QueueMetrics.

Which software includes more/better features?

We've compared C2Perform Vs. QueueMetrics based on some of the most important and required Call Center features.

C2Perform: Campaign Management, Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center.

QueueMetrics: Chat, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

C2Perform's typical customers include: Medium and large size businesses, and QueueMetrics's target customer size include: Large business.