Compare C2Perform and zendesk - Dec 2022

Shlomi LaviShlomi Lavi / Dec 17, 2022

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Bottom Line: Which is Better - C2Perform or zendesk?

zendesk is more expensive to implement (TCO) than C2Perform, and zendesk is rated higher (90/100) than C2Perform (83/100). zendesk offers users more features (11) than C2Perform (5). There is a clear winner in this case and it is zendesk!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

EducationFolder Vs. Zendesk

EducationFolder: EducationFolder began with a recognition of the mission-critical role coaching and training play in contact center performance – and of the daily management issues that often prevent those activities from happening. By creating a single, end-to-end solution to address both these needs, EducationFolder delivers the resources and tools to enable well...

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? C2Perform or zendesk talk?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for C2Perform and zendesk talk.

C2Perform price starts at $15 per license/month , On a scale between 1 to 10 EducationFolder is rated 2, which is much lower than the average cost of Call Center software. zendesk talk price starts at $49 per user/month , When comparing zendesk talk to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: C2Perform cost is around the same cost of zendesk talk.

Which software includes more/better features?

We've compared C2Perform Vs. zendesk based on some of the most important and required Call Center features.

C2Perform: Campaign Management, Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center.

zendesk talk: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management.

Target customer size

C2Perform's typical customers include: Medium and large size businesses, and zendesk talk's target customer size include: Small, medium and large size businesses.



C2Perform

ITQlick rating
(4.4/5)

starts at $15 per license/month

EducationFolder, now C2Perform, is a performance management software for businesses to improve KPIs, refine and improve their coaching experience and sessions, create various contents, and drive continuous impr...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling.

zendesk talk

ITQlick rating
(4.3/5)

starts at $49 per user/month

Zendesk Talk is a VoIP call center software designed to help companies talk directly to their customers and provide personalized solutions to every issue they face. Being an integrated solution, Zendesk Talk en...

Categories: Call Recording, IVR, Call Center, Complaint Management, Customer Service.

Compare specifications

Compare features

C2Perform: 5 Features

Campaign Management
Blended Call Center
Inbound Call Center
Outbound Call Center
Call Center

zendesk talk: 11 Features

Self Service Portal
Help Desk
Knowledge Base
Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center
IVR (Interactive Voice Response)
Ticket Management
Survey Software
Social Media Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
C2Perfor...
ITQlick rating
4.4/5
Score
83/100
Pricing
2/10
License pricing
$15 per license/month
Functionality
13
Compare
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.