Compare eGain and TechSmith Capture - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - eGain or TechSmith Capture?

TechSmith Capture is more expensive to implement (TCO) than eGain, and eGain is rated higher (77/100) than TechSmith Capture (75/100). Both tools offer the same amount of features.

Looking for the right Office Production & Tools solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

eGain Vs. TechSmith

eGain: eGain (NASDAQ: EGAN) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales—across the web, social, and phone channels.

TechSmith: TechSmith is a software company based in Okemos, Michigan that provides over 180 countries around the world with screen capture and recording software for individual and professional use. Our software makes it easy to create compelling, polished content you can share with anyone. Our products include Snagit, Camtasia Studio, Camtasia for Mac, Camt...

Who is more expensive? eGain or Jing?

The real total cost of ownership (TCO) of Office Production & Tools software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for eGain and Jing.

eGain accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 eGain is rated 4, which is lower than the average cost of Office Production & Tools software. Jing accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 eGain is rated 4, which is lower than the average cost of Office Production & Tools software.

Bottom line: Jing is more expensive than eGain.

Which software includes more/better features?

We've compared eGain Vs. TechSmith Capture based on some of the most important and required Office Production & Tools features.

eGain: Data Import/Export, Basic Reports, Online Customer Support.

Jing: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

eGain's typical customers include: Start up, Small business, Medium business, Large business, TechSmith Capture is suitable for individuals or small businesses related to internal communication, IT training and educational institutes.