Compare eGain and Slack - Mar 2022

Shlomi LaviShlomi Lavi / Mar 07, 2022

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Bottom Line: Which is Better - eGain or Slack?

eGain is more expensive to implement (TCO) than Slack, and Slack is rated higher (100/100) than eGain (77/100). Slack offers users more features (5) than eGain (3). There is a clear winner in this case and it is Slack!

Looking for the right Office Production & Tools solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

eGain Vs. Slack

eGain: eGain (NASDAQ: EGAN) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales—across the web, social, and phone channels.

Slack: Slack is a messaging app for teams. It brings all your communication in one place, integrating with the tools and services you use every day. Slack is free to use for as long as you want, with teams big and small. Slack is on a mission to make your working life simpler, more pleasant and more productive.

Who is more expensive? eGain or Slack?

The real total cost of ownership (TCO) of Office Production & Tools software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for eGain and Slack.

eGain accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 eGain is rated 4, which is lower than the average cost of Office Production & Tools software. Slack price starts at $6.67 per month , When comparing Slack to its competitors, the software is rated 2 - much lower than the average Office Production & Tools software cost.

Bottom line: eGain is more expensive than Slack.

Which software includes more/better features?

We've compared eGain Vs. Slack based on some of the most important and required Office Production & Tools features.

eGain: Data Import/Export, Basic Reports, Online Customer Support.

Slack: Document Management, Project Management, Task Management, Document Publishing, Document Versioning.

Target customer size

eGain's typical customers include: Start up, Small business, Medium business, Large business, and Slack's target customer size include: Small, medium and large size businesses.



eGain

ITQlick rating
(4.6/5)

eGain software is a cloud-based and on-premise customer engagement software suite that helps to power digital transformation in various industries. The solution comprises a suite of communication tools includin...

Categories: Online Community, Social Media, Email.

Slack

ITQlick rating
(4.6/5)

starts at $6.67 per month

Slack is a cloud-based Team Collaboration software that enables its users to participate in extended communications involving File sharing, App collaborations, and call making. It also allows them to manage org...

Categories: Communications, VoIP, Document Management, Team Collaboration, File Sharing.

Compare specifications

Compare features

eGain: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Slack: 5 Features

Document Management
Project Management
Task Management
Document Publishing
Document Versioning
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
eGain
ITQlick rating
4.6/5
Score
77/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
6
Review
Compare
Slack
ITQlick rating
4.6/5
Score
100/100
Pricing
2/10
License pricing
$6.67 per month
Functionality
15
Review
Microsof...
ITQlick rating
3.6/5
Score
91/100
Pricing
4.6/10
License pricing
$6.23 per month
Functionality
7
WebMerge
ITQlick rating
4.8/5
Score
86/100
Pricing
6.2/10
License pricing
$50 per month
Functionality
15
ProntoFo...
ITQlick rating
4.6/5
Score
85/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
30

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.