Shlomi Lavi /
Aug 09, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Eloquent WebSuite or Freshdesk?
Eloquent WebSuite is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Eloquent WebSuite (81/100). Freshdesk offers users more features (10) than Eloquent WebSuite (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right Content Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Eloquent Systems Inc Vs. FRESHDESK INC.
Eloquent Systems Inc:
It is the vision of Eloquent Systems to provide quality support to knowledge management professionals who work in libraries, archives, museums and records management positions for corporate, government, legal, medical, education and heritage institutions around the world. Our software and services give them the freedom to focus on serving their c...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? Eloquent WebSuite or Freshdesk?
The real total cost of ownership (TCO) of Content Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Eloquent WebSuite and Freshdesk.
Eloquent WebSuite price starts at $35 per month , On a scale between 1 to 10 Eloquent WebSuite is rated 4, which is lower than the average cost of Content Management software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Content Management software cost.
Bottom line: Eloquent WebSuite is more expensive than Freshdesk.
Which software includes more/better features?
We've compared Eloquent WebSuite Vs. Freshdesk based on some of the most important and required Content Management features.
Eloquent WebSuite: We are still working to collect the list of features for Eloquent WebSuite.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
Eloquent WebSuite is a great management tool for use insmall businesses (1-20 employees) andmedium-sized companies (10-500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of IT and help desks. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.