Compare Eloquent WebSuite and TeamSupport - Aug 2022

Shlomi LaviShlomi Lavi / Aug 09, 2022

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Bottom Line: Which is Better - Eloquent WebSuite or TeamSupport?

Eloquent WebSuite is more expensive to implement (TCO) than TeamSupport, and TeamSupport is rated higher (87/100) than Eloquent WebSuite (81/100). TeamSupport offers users more features (15) than Eloquent WebSuite (0). There is a clear winner in this case and it is TeamSupport!

Looking for the right Content Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Eloquent Systems Inc Vs. TeamSupport

Eloquent Systems Inc: It is the vision of Eloquent Systems to provide quality support to knowledge management professionals who work in libraries, archives, museums and records management positions for corporate, government, legal, medical, education and heritage institutions around the world. Our software and services give them the freedom to focus on serving their c...

TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...

Who is more expensive? Eloquent WebSuite or TeamSupport?

The real total cost of ownership (TCO) of Content Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Eloquent WebSuite and TeamSupport.

Eloquent WebSuite price starts at $35 per month , On a scale between 1 to 10 Eloquent WebSuite is rated 4, which is lower than the average cost of Content Management software. TeamSupport price starts at $49 per agent/month , When comparing TeamSupport to its competitors, the software is rated 2 - much lower than the average Content Management software cost.

Bottom line: Eloquent WebSuite is more expensive than TeamSupport.

Which software includes more/better features?

We've compared Eloquent WebSuite Vs. TeamSupport based on some of the most important and required Content Management features.

Eloquent WebSuite: We are still working to collect the list of features for Eloquent WebSuite.

TeamSupport: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support.

Target customer size

Eloquent WebSuite is a great management tool for use insmall businesses (1-20 employees) andmedium-sized companies (10-500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of IT and help desks. This program is aimed at the companies that know their product, but are still eager to please those their clients.

Eloquent WebSuite

ITQlick rating
(2.8/5)

starts at $35 per month

Eloquent WebSuite is a cloud-based enterprise level of knowledge management program that is also designed for mobile use. The program helps users inthe management of intellectual resources in centralized way. T...

Categories: Content Management, Document Management, Help Desk, Self-Service Portal.

TeamSupport

ITQlick rating
(4.5/5)

starts at $49 per agent/month

TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management.

Categories: Document Management, Banking CRM, Casino CRM, Complaint Management, Customer Relationship Management.

Compare specifications

Compare features

Eloquent WebSuite: 0 Features

We are working to collect the list of features

TeamSupport: 15 Features

Asset Management
Contract Management
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Reporting
Rules/Workflows
Self Service Portal
Service Level Agreements
Support Ticket Tracking
Customer Self Service Portal
Customer Service
Customer Support Tracking
Knowledge Base
Social Media
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Eloquent...
ITQlick rating
2.8/5
Score
81/100
Pricing
4/10
License pricing
$35 per month
Functionality
5
Compare
TeamSupport
ITQlick rating
4.5/5
Score
87/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
44
IZEA
ITQlick rating
4.2/5
Score
91/100
Pricing
6.4/10
License pricing
$149 per month
Functionality
3
Review
Syndigo
ITQlick rating
4.4/5
Score
89/100
Pricing
6.4/10
License pricing
Pricing not available
Functionality
3
Drupal
ITQlick rating
4.3/5
Score
87/100
Pricing
3/10
License pricing
$500 per month
Functionality
8
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.