Shlomi Lavi / Oct 29, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
ThinkAutomation is more expensive to implement (TCO) than ServiceNow, and ServiceNow is rated higher (78/100) than ThinkAutomation (75/100). ServiceNow offers users more features (18) than ThinkAutomation (3). There is a clear winner in this case and it is ServiceNow!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Parker Software : Parker Software is a UK based independent software house. Established in 2003 we have offices in the USA and the UK. Parker Software develops innovative software aimed at companies that do business on the web.
Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ThinkAutomation and ServiceNow.
ThinkAutomation price starts at $995 per year , On a scale between 1 to 10 Email2DB is rated 6, which is similar to the average cost of Customer Service software. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: ThinkAutomation is more expensive than ServiceNow.
We've compared ThinkAutomation Vs. ServiceNow based on some of the most important and required Customer Service features.
ThinkAutomation: Data Import/Export, Basic Reports, Online Customer Support.
ServiceNow: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
ThinkAutomation's typical customers include: Small, medium and large size businesses, Customers of the software include businesses of all sizes and a variety of types.
starts at $995 per year
ThinkAutomation is a growing cloud-based Customer Service software, it is designed to support small, medium and large size business. ThinkAutomation received a rating of 3.9 from ITQlick team. The software cost...
Compare Pricingstarts at $100 per user/month + standard ITSM package
ServiceNow is a Help Desk and CRM software created for small to large companies. Its key features include Marketing Automation, Knowledge Management, Customer Support, Audit Management, Self-Service Portal, Cus...
PriceDemo| ITQlick Score: | 75/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 6/10 - average cost |
| Category: | Customer Service -> ThinkAutomation review |
| Company: | Parker Software |
| Pricing: | starts at $995 per year |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Cloud |
| Links: | ThinkAutomation review, ThinkAutomation pricing, ThinkAutomation alternatives |
| ITQlick Score: | 78/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Customer Service -> ServiceNow review |
| Company: | Servicenow |
| Pricing: | starts at $100 per user/month + standard ITSM package |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Cloud |
| Links: | ServiceNow review, ServiceNow pricing, ServiceNow alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.