Shlomi Lavi /
Oct 29, 2022
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Bottom Line: Which is Better - ThinkAutomation or Zoho Support?
ThinkAutomation is more expensive to implement (TCO) than Zoho Support, and Zoho Support is rated higher (94/100) than ThinkAutomation (75/100). Zoho Support offers users more features (24) than ThinkAutomation (3). There is a clear winner in this case and it is Zoho Support!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Parker Software Vs. Zoho
Parker Software : Parker Software is a UK based independent software house. Established in 2003 we have offices in the USA and the UK. Parker Software develops innovative software aimed at companies that do business on the web.
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Who is more expensive? ThinkAutomation or Zoho Support?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ThinkAutomation and Zoho Support.
ThinkAutomation price starts at $995 per year , On a scale between 1 to 10 Email2DB is rated 6, which is similar to the average cost of Customer Service software. Zoho Support price starts at $12 per user/month , When comparing Zoho Support to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.
Bottom line: ThinkAutomation is more expensive than Zoho Support.
Which software includes more/better features?
We've compared ThinkAutomation Vs. Zoho Support based on some of the most important and required Customer Service features.
ThinkAutomation: Data Import/Export, Basic Reports, Online Customer Support.
Zoho Support: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ.
Target customer size
ThinkAutomation's typical customers include: Small, medium and large size businesses, Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.