Compare Enghouse Interactive and CallTools - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Enghouse Interactive or CallTools?

Enghouse Interactive is more expensive to implement (TCO) than CallTools, and Enghouse Interactive is rated higher (84/100) than CallTools (75/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Enghouse Interactive Vs. CallTools Inc.

Enghouse Interactive: Enghouse Interactive (pronounced Enj-house) is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists...

CallTools Inc.: At CallTools.com, we are passionate about technology and building systems that help our clients thrive. Our backgrounds are diverse, and we understand that business solutions need to add clear value to the organization. The diversity of our backgrounds enables us to have a greater understanding of our clients business needs. We put all our effort i...

Who is more expensive? Enghouse Interactive or CallTools?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Enghouse Interactive and CallTools.

Enghouse Interactive price starts at $75 per user/month , On a scale between 1 to 10 Enghouse Interactive Contact Center is rated 6, which is similar to the average cost of Call Center software. CallTools price starts at $99 per month , When comparing CallTools to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Enghouse Interactive is more expensive than CallTools.

Which software includes more/better features?

We've compared Enghouse Interactive Vs. CallTools based on some of the most important and required Call Center features.

Enghouse Interactive: Chat, Blended Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center.

CallTools: Chat, Data Analysis Tools, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

The general customers of Enghouse Interactive Contact Center are those engaging in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even large enterprises that utilizes the harness the services from the sectors of IT, data hosting, processing and related information services, mainly with call center and its management. Majority of the customers utilizing CallTools are those who have small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management.