Shlomi Lavi / Aug 13, 2020
We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.
Enghouse Interactive is more expensive to implement (TCO) than CenterWare Inbound, CenterWare Inbound is rated higher (91/100) than Enghouse Interactive (84/100). Enghouse Interactive offers more features (5) to their users than CenterWare Inbound (0).
Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
Enghouse Interactive: Enghouse Interactive (pronounced Enj-house) is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists...
Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team...
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Enghouse Interactive and CenterWare Inbound.
Enghouse Interactive price starts at $40 per month , on a scale between 1 to 10 Enghouse Interactive Contact Center is rated 6, which is similar to the average cost of Call Center software. CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 Enghouse Interactive Contact Center is rated 6, which is similar to the average cost of Call Center software.
Bottom line: Enghouse Interactive is more expensive than CenterWare Inbound.
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Enghouse Interactive Vs. CenterWare Inbound based on some of the most important and required Call Center features. Enghouse Interactive: Chat, Blended Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center. CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.
The general customers of Enghouse Interactive Contact Center are those engaging in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even large enterprises that utilizes the harness the services from the sectors of IT, data hosting, processing and related information services, mainly with call center and its management. and CenterWare Inbound's target customer size include: Medium and large size businesses.
starts at $40 per month
Enghouse Interactive Contact Center is a call center software offering users with multi-channel contact management, operator attendant console, interactive voice response/IVR, quality assessment and call record...
Compare Pricing
CenterWare Inbound is a cloud-based software that handles and streamlines the communication between agents and the various callers through intelligent routing capabilities. CenterWare Inbound strategically dist...
Compare Pricing| ITQlick Score: | 84/100 |
|---|---|
| ITQlick Rating: | (4.8/5) |
| Pricing: | 6/10 - average cost |
| Category: | Call Center -> Enghouse Interactive |
| Company: | Enghouse Interactive |
| Pricing: | starts at $40 per month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Enghouse Interactive review, Enghouse Interactive pricing, Enghouse Interactive alternatives |
| ITQlick Score: | 91/100 |
|---|---|
| ITQlick Rating: | (4.6/5) |
| Pricing: | 4/10 - average cost |
| Category: | Call Center -> CenterWare Inbound |
| Company: | Nuxiba Technologies |
| Typical customers: | Medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | CenterWare Inbound review, CenterWare Inbound pricing, CenterWare Inbound alternatives |
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.