Shlomi Lavi /
May 23, 2022
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Bottom Line: Which is Better - Enghouse Interactive or Infinity Call Tracking?
Infinity Call Tracking is more expensive to implement (TCO) than Enghouse Interactive, and Enghouse Interactive is rated higher (84/100) than Infinity Call Tracking (75/100). Enghouse Interactive offers users more features (5) than Infinity Call Tracking (0). There is a clear winner in this case and it is Enghouse Interactive!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Enghouse Interactive Vs. Infinity Tracking
Enghouse Interactive: Enghouse Interactive (pronounced Enj-house) is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists...
Infinity Tracking: Infinity is the UK’s leading advanced call tracking, call management and complete business phone solution, all delivered from the Infinity Cloud. Available in over 50 countries, Infinity’s technology allows you to measure which marketing channels generate calls giving you complete insight into every touch point of your customer’s journey.
Incor...
Who is more expensive? Enghouse Interactive or Infinity Call Tracking?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Enghouse Interactive and Infinity Call Tracking.
Enghouse Interactive price starts at $75 per user/month , On a scale between 1 to 10 Enghouse Interactive Contact Center is rated 6, which is similar to the average cost of Call Center software. Infinity Call Tracking price starts at $199 per month , When comparing Infinity Call Tracking to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: Enghouse Interactive cost is around the same cost of Infinity Call Tracking.
Which software includes more/better features?
We've compared Enghouse Interactive Vs. Infinity Call Tracking based on some of the most important and required Call Center features.
Enghouse Interactive: Chat, Blended Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center.
Infinity Call Tracking: We are still working to collect the list of features for Infinity Call Tracking.
Target customer size
The general customers of Enghouse Interactive Contact Center are those engaging in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even large enterprises that utilizes the harness the services from the sectors of IT, data hosting, processing and related information services, mainly with call center and its management. and Infinity Call Tracking's target customer size include: Small, medium and large size businesses.