Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - Enghouse Interactive or nextiva app?
Enghouse Interactive is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than Enghouse Interactive (84/100). nextiva app offers users more features (16) than Enghouse Interactive (5). There is a clear winner in this case and it is nextiva app!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Enghouse Interactive Vs. Nextiva
Enghouse Interactive: Enghouse Interactive (pronounced Enj-house) is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists...
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Who is more expensive? Enghouse Interactive or Nextiva Hosted Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Enghouse Interactive and Nextiva Hosted Call Center.
Enghouse Interactive price starts at $75 per user/month , On a scale between 1 to 10 Enghouse Interactive Contact Center is rated 6, which is similar to the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Enghouse Interactive is more expensive than Nextiva Hosted Call Center.
Which software includes more/better features?
We've compared Enghouse Interactive Vs. nextiva app based on some of the most important and required Call Center features.
Enghouse Interactive: Chat, Blended Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center.
Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.
Target customer size
The general customers of Enghouse Interactive Contact Center are those engaging in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even large enterprises that utilizes the harness the services from the sectors of IT, data hosting, processing and related information services, mainly with call center and its management. Nextiva is ideal for little firms and also large call facilities.