Shlomi Lavi /
May 23, 2022
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Bottom Line: Which is Better - Enghouse Interactive or QueueMetrics?
Enghouse Interactive is more expensive to implement (TCO) than QueueMetrics, and QueueMetrics is rated higher (85/100) than Enghouse Interactive (84/100). Both tools offer the same amount of features.
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Enghouse Interactive Vs. Loway
Enghouse Interactive: Enghouse Interactive (pronounced Enj-house) is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists...
Loway: Since 2004 we are leading the way in the development of advanced
software solutions for the Asterisk PBX, setting up modern
standards for call center performance measurement.
Who is more expensive? Enghouse Interactive or QueueMetrics?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Enghouse Interactive and QueueMetrics.
Enghouse Interactive price starts at $75 per user/month , On a scale between 1 to 10 Enghouse Interactive Contact Center is rated 6, which is similar to the average cost of Call Center software. QueueMetrics price starts at $500 per year , When comparing QueueMetrics to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Enghouse Interactive is more expensive than QueueMetrics.
Which software includes more/better features?
We've compared Enghouse Interactive Vs. QueueMetrics based on some of the most important and required Call Center features.
Enghouse Interactive: Chat, Blended Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center.
QueueMetrics: Chat, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.
Target customer size
The general customers of Enghouse Interactive Contact Center are those engaging in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even large enterprises that utilizes the harness the services from the sectors of IT, data hosting, processing and related information services, mainly with call center and its management. and QueueMetrics's target customer size include: Large business.