Compare Enghouse Interactive and RingCentral Contact Center - Jun 2022

Shlomi LaviShlomi Lavi / Jun 22, 2022

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Bottom Line: Which is Better - Enghouse Interactive or RingCentral Contact Center?

Enghouse Interactive is more expensive to implement (TCO) than RingCentral Contact Center, and Enghouse Interactive is rated higher (84/100) than RingCentral Contact Center (83/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Enghouse Interactive Vs. RingCentral

Enghouse Interactive: Enghouse Interactive (pronounced Enj-house) is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists...

RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.

Who is more expensive? Enghouse Interactive or RingCentral Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Enghouse Interactive and RingCentral Contact Center.

Enghouse Interactive price starts at $75 per user/month , On a scale between 1 to 10 Enghouse Interactive Contact Center is rated 6, which is similar to the average cost of Call Center software. RingCentral Contact Center price starts at $14.99 per user/month , When comparing RingCentral Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Enghouse Interactive is more expensive than RingCentral Contact Center.

Which software includes more/better features?

We've compared Enghouse Interactive Vs. RingCentral Contact Center based on some of the most important and required Call Center features.

Enghouse Interactive: Chat, Blended Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center.

RingCentral Contact Center: Blended Call Center, Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center.

Target customer size

The general customers of Enghouse Interactive Contact Center are those engaging in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even large enterprises that utilizes the harness the services from the sectors of IT, data hosting, processing and related information services, mainly with call center and its management. The typical customers of RingCentral Contact Center are the business people belonging to small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses category as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management.



Enghouse Interactive

ITQlick rating
(4.8/5)

starts at $75 per user/month

Enghouse Interactive Contact Center is a call center software offering users with multi-channel contact management, operator attendant console, interactive voice response/IVR, quality assessment and call record...

Categories: Data Analysis Tools, Auto Dialer / Predictive Dialer, Call Monitoring, Call Recording.

RingCentral Contact Center

ITQlick rating
(4.3/5)

starts at $14.99 per user/month

RingCentral Contact Center is a comprehensive call center management software that can be accessed in the cloud, scalable and an end-to-end communication solution.

Categories: BI & Analytics, Data Analysis Tools, Automatic Call Distribution (ACD), Call Monitoring, Call Recording.

Compare specifications

Compare features

Enghouse Interactive: 5 Features

Chat
Blended Call Center
Inbound Call Center
IVR (Interactive Voice Response)
Outbound Call Center

RingCentral Contact Center: 5 Features

Blended Call Center
Call Conferencing
Call Recording
Inbound Call Center
Outbound Call Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Enghouse...
ITQlick rating
4.8/5
Score
84/100
Pricing
6/10
License pricing
$75 per user/month
Functionality
15
Compare
RingCent...
ITQlick rating
4.3/5
Score
83/100
Pricing
2/10
License pricing
$14.99 per user/month
Functionality
15
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.