Shlomi Lavi /
Sep 19, 2022
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Bottom Line: Which is Better - Enghouse Interactive or VanillaSoft?
Enghouse Interactive is more expensive to implement (TCO) than VanillaSoft, and Enghouse Interactive is rated higher (84/100) than VanillaSoft (80/100). Enghouse Interactive offers users more features (5) than VanillaSoft (3).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Enghouse Interactive Vs. VanillaSoft
Enghouse Interactive: Enghouse Interactive (pronounced Enj-house) is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists...
VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success.
VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...
Who is more expensive? Enghouse Interactive or VanillaSoft?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Enghouse Interactive and VanillaSoft.
Enghouse Interactive price starts at $75 per user/month , On a scale between 1 to 10 Enghouse Interactive Contact Center is rated 6, which is similar to the average cost of Call Center software. VanillaSoft price starts at $80 per month , When comparing VanillaSoft to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Enghouse Interactive is more expensive than VanillaSoft.
Which software includes more/better features?
We've compared Enghouse Interactive Vs. VanillaSoft based on some of the most important and required Call Center features.
Enghouse Interactive: Chat, Blended Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center.
VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
The general customers of Enghouse Interactive Contact Center are those engaging in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even large enterprises that utilizes the harness the services from the sectors of IT, data hosting, processing and related information services, mainly with call center and its management. VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education,
manufacturing, mortgage, telemarketing, media and communications and nonprofit.