Compare Enghouse Interactive and X5 Cloud Contact Center - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Enghouse Interactive or X5 Cloud Contact Center?

Enghouse Interactive is more expensive to implement (TCO) than X5 Cloud Contact Center, and X5 Cloud Contact Center is rated with the same score (84/100) as Enghouse Interactive (84/100). Enghouse Interactive offers users more features (5) than X5 Cloud Contact Center (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Enghouse Interactive Vs. YTel

Enghouse Interactive: Enghouse Interactive (pronounced Enj-house) is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists...

YTel: YTel is a software company with a passion to help businesses better communicate with leads, prospects and customers. We geek out over the challenges of telecom and deliver best in class communications solutions. Over the years we’ve been able to provide businesses cost effective solutions that power modern communications through phone, text message...

Who is more expensive? Enghouse Interactive or X5 Cloud Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Enghouse Interactive and X5 Cloud Contact Center.

Enghouse Interactive price starts at $75 per user/month , On a scale between 1 to 10 Enghouse Interactive Contact Center is rated 6, which is similar to the average cost of Call Center software. X5 Cloud Contact Center price starts at $25 per user/month , When comparing X5 Cloud Contact Center to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Enghouse Interactive is more expensive than X5 Cloud Contact Center.

Which software includes more/better features?

We've compared Enghouse Interactive Vs. X5 Cloud Contact Center based on some of the most important and required Call Center features.

Enghouse Interactive: Chat, Blended Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center.

X5 Cloud Contact Center: We are still working to collect the list of features for X5 Cloud Contact Center.

Target customer size

The general customers of Enghouse Interactive Contact Center are those engaging in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even large enterprises that utilizes the harness the services from the sectors of IT, data hosting, processing and related information services, mainly with call center and its management. and X5 Cloud Contact Center's target customer size include: SMBs.