Compare Enghouse Interactive and ReadyMode - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Enghouse Interactive or ReadyMode?

ReadyMode is more expensive to implement (TCO) than Enghouse Interactive, and ReadyMode is rated higher (87/100) than Enghouse Interactive (84/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Enghouse Interactive Vs. XenCALL

Enghouse Interactive: Enghouse Interactive (pronounced Enj-house) is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists...

XenCALL: Xen Call has twenty years of experience in call center tool development and telecommunications, as well as a 25 combined years at the executive level, in call center administration, training, management consultation.

Who is more expensive? Enghouse Interactive or XenCALL Predictive Dialer?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Enghouse Interactive and XenCALL Predictive Dialer.

Enghouse Interactive price starts at $75 per user/month , On a scale between 1 to 10 Enghouse Interactive Contact Center is rated 6, which is similar to the average cost of Call Center software. XenCALL Predictive Dialer price starts at $125 per license/month , When comparing XenCALL Predictive Dialer to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Enghouse Interactive cost is around the same cost of XenCALL Predictive Dialer.

Which software includes more/better features?

We've compared Enghouse Interactive Vs. ReadyMode based on some of the most important and required Call Center features.

Enghouse Interactive: Chat, Blended Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center.

XenCALL Predictive Dialer: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

The general customers of Enghouse Interactive Contact Center are those engaging in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even large enterprises that utilizes the harness the services from the sectors of IT, data hosting, processing and related information services, mainly with call center and its management. ReadyMode is ideal for small contact centers (1-49 agents or employees) and medium-sized contact centers and organizations (50-99 agents or employees).