Compare Enterprise Planning and Budgeting and Customer Thermometer - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - Enterprise Planning and Budgeting or Customer Thermometer?

Customer Thermometer is more expensive to implement (TCO) than Enterprise Planning and Budgeting, and Customer Thermometer is rated higher (97/100) than Enterprise Planning and Budgeting (62/100). Customer Thermometer offers users more features (7) than Enterprise Planning and Budgeting (3). There is a clear winner in this case and it is Customer Thermometer!

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Sitronics Vs. Customer Thermometer

Sitronics: SITRONICS IT is an international IT company, and one of the leading suppliers of solutions, products and services in the field of information technologies in Eastern Europe and the CIS countries. The company was founded in 1990, and now is the subsidiary of JSC SITRONICS

Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies. We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing. You need to go and hire bright, enthu...

Who is more expensive? Enterprise Planning and Budgeting or Customer Thermometer?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Enterprise Planning and Budgeting and Customer Thermometer.

Enterprise Planning and Budgeting accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Enterprise Planning and Budgeting is rated 4, which is lower than the average cost of Customer Service software. Customer Thermometer price starts at $29 per month , When comparing Customer Thermometer to its competitors, the software is rated 4 - lower than the average Customer Service software cost.

Bottom line: Enterprise Planning and Budgeting cost is around the same cost of Customer Thermometer.

Which software includes more/better features?

We've compared Enterprise Planning and Budgeting Vs. Customer Thermometer based on some of the most important and required Customer Service features.

Enterprise Planning and Budgeting: Data Import/Export, Basic Reports, Online Customer Support.

Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports.

Target customer size

Enterprise Planning and Budgeting's typical customers include: Start up, Small business, Medium business, Large business, Customer Thermometer is ideal for different companies, big or small.