Shlomi Lavi /
May 22, 2022
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Bottom Line: Which is Better - Enterprise Service Desk or ConnectWise Distribution?
ConnectWise Distribution is more expensive to implement (TCO) than Enterprise Service Desk, and ConnectWise Distribution is rated higher (85/100) than Enterprise Service Desk (84/100). ConnectWise Distribution offers users more features (7) than Enterprise Service Desk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ManageEngine Vs. ConnectWise
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
ConnectWise: Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.
Who is more expensive? Enterprise Service Desk or ConnectWise Distribution?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Enterprise Service Desk and ConnectWise Distribution.
Enterprise Service Desk price starts at $10 per technician/month , On a scale between 1 to 10 Enterprise Service Desk is rated 2, which is much lower than the average cost of Help Desk software. ConnectWise Distribution price starts at $24 per user/month , When comparing ConnectWise Distribution to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Enterprise Service Desk cost is around the same cost of ConnectWise Distribution.
Which software includes more/better features?
We've compared Enterprise Service Desk Vs. ConnectWise Distribution based on some of the most important and required Help Desk features.
Enterprise Service Desk: We are still working to collect the list of features for Enterprise Service Desk.
ConnectWise Distribution: Asset Management, Email Integration, Reporting, Rules/Workflows, Data Import/Export.
Target customer size
Enterprise ServiceDesk is intended to help and was really developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees). The software is a viable product for businesses of all sizes and a variety of types.