Compare Enterprise Service Desk and Deskero - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Enterprise Service Desk or Deskero?

Deskero is more expensive to implement (TCO) than Enterprise Service Desk, and Deskero is rated higher (85/100) than Enterprise Service Desk (84/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ManageEngine Vs. NABRA LTD

ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.

NABRA LTD: We believe that modern customer care can’t be achieved by simply answering requests. Real communication can’t be passive: you have to reach out, engage with people, get in touch with them. We believe that customers won’t be content with a “nice” service: they want a great experience. They want to be able to share what they love about your brand,...

Who is more expensive? Enterprise Service Desk or Deskero?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Enterprise Service Desk and Deskero.

Enterprise Service Desk price starts at $10 per technician/month , On a scale between 1 to 10 Enterprise Service Desk is rated 2, which is much lower than the average cost of Help Desk software. Deskero price starts at $9 per agent/month , When comparing Deskero to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Enterprise Service Desk cost is around the same cost of Deskero.

Which software includes more/better features?

We've compared Enterprise Service Desk Vs. Deskero based on some of the most important and required Help Desk features.

Enterprise Service Desk: We are still working to collect the list of features for Enterprise Service Desk.

Deskero: We are still working to collect the list of features for Deskero.

Target customer size

Enterprise ServiceDesk is intended to help and was really developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees). and Deskero's target customer size include: Small, medium and large size businesses.