Enterprise Service Desk Vs devContact (Nov 2020)
Shlomi Lavi / Nov 02, 2020
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devContact
devContact is a help desk software designed as an online solution to help handle user retention, feedbacks, bad reviews, and customer support problems.
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Enterprise Service Desk Specifications
| ITQlick Score: | 84/100 |
|---|---|
| ITQlick Rating: | (4/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> Enterprise Service Desk |
| Company: | ManageEngine |
| Pricing: | starts at $8 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | Enterprise Service Desk review, Enterprise Service Desk pricing, Enterprise Service Desk alternatives |
devContact Specifications
| ITQlick Score: | 85/100 |
|---|---|
| ITQlick Rating: | (4.8/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> devContact |
| Company: | devContact |
| Typical customers: | Small businesses and start ups |
| Platforms: | Desktop, Mobile |
| Links: | devContact review, devContact pricing, devContact alternatives |
Compare features
Enterprise Service Desk: 0 Features
devContact: 0 Features
Bottom Line: Which is Better - Enterprise Service Desk or devContact?
devContact is more expensive to implement (TCO - Total Cost of Ownership) than Enterprise Service Desk, devContact is rated higher (85/100) than Enterprise Service Desk (84/100).
Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How ManageEngine compares with devContact?
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
devContact: Cut down on your support tickets with a built-in help desk module comprising FAQs and Knowledge-base. Customers can perform keyword search to find solutions to their problems.
Who's more expensive? Enterprise Service Desk or devContact?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Enterprise Service Desk and devContact.
Enterprise Service Desk price starts at $8 per user/month , on a scale between 1 to 10 Enterprise Service Desk is rated 2, which is much lower than the average cost of Help Desk software. devContact accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 Enterprise Service Desk is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: Enterprise Service Desk cost is around the same cost of devContact.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Enterprise Service Desk Vs. devContact based on some of the most important and required Help Desk features. Enterprise Service Desk: We are still working to collect the list of features for Enterprise Service Desk. devContact: We are still working to collect the list of features for devContact.
Target customer size
Enterprise ServiceDesk is intended to help and was really developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees). and devContact's target customer size include: Small businesses and start ups.
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.