Shlomi Lavi /
Jul 15, 2022
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Bottom Line: Which is Better - Enterprise Service Desk or HelpStar ITIL Help Desk?
HelpStar ITIL Help Desk is more expensive to implement (TCO) than Enterprise Service Desk, and Enterprise Service Desk is rated higher (84/100) than HelpStar ITIL Help Desk (82/100). HelpStar ITIL Help Desk offers users more features (11) than Enterprise Service Desk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ManageEngine Vs. Help Desk Technology
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
Help Desk Technology: Help Desk Technology International Corporation (HDTIC) is one of the world's leading providers of help desk software that targets organizations in the IT industry and other sectors. HDTIC has been providing help desk solutions to companies across North America and around the world since 1988 making it one of the industry pioneers. Originally devel...
Who is more expensive? Enterprise Service Desk or HelpStar ITIL Help Desk Software?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Enterprise Service Desk and HelpStar ITIL Help Desk Software.
Enterprise Service Desk price starts at $10 per technician/month , On a scale between 1 to 10 Enterprise Service Desk is rated 2, which is much lower than the average cost of Help Desk software. HelpStar ITIL Help Desk Software price starts at $49 per user/month , When comparing HelpStar ITIL Help Desk Software to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: HelpStar ITIL Help Desk Software is more expensive than Enterprise Service Desk.
Which software includes more/better features?
We've compared Enterprise Service Desk Vs. HelpStar ITIL Help Desk based on some of the most important and required Help Desk features.
Enterprise Service Desk: We are still working to collect the list of features for Enterprise Service Desk.
HelpStar ITIL Help Desk Software: Asset Management, Email Integration, Incident / Request Management, ITIL Compliant, Knowledge Base/FAQ.
Target customer size
Enterprise ServiceDesk is intended to help and was really developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees). HelpSTAR ServicePRO is specifically designed to help IT service managers who are looking for a workflow management and ticketing software.